exchange active sync problem

Exchange 2003 sbs
I am trying to get an iphone user up and running on exchange. There were changes made by a previous user to iis. owa works fine when I try access the same account using i phone I get exchange account verification failed. when i try access the oma directory via server address/oma i get   A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.

I'm trying to keep this server up and running for owa user while I try to identify a fix

An unknown error occurred while processing the current request:
Message: The remote server returned an error: (501) Not Implemented.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
   at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
   at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
   at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
   at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
   at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
   at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


For more information, see Help and Support Center at
LVL 6
Sid_FAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alan HardistyCo-OwnerCommented:
Please have a read through my Exchange 2003 / Activesync article, check your IIS settings, make sure you have Exchange 2003 Service Pack 2 and then run the test on the test site and report back any errors that are not covered in my article:
http://www.experts-exchange.com/articles/Software/Server_Software/Email_Servers/Exchange/Exchange-2003-Activesync-Connection-Problems-FAQ.html 
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Sid_FAuthor Commented:
ah ok no exchange-oma directory. although when i create this where should I point the path to as other servers are pointing to backoff storage which i'm not sure where i browse to for this?
0
Alan HardistyCo-OwnerCommented:
Have a read of KB817379 linked to in my article.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Sid_FAuthor Commented:
disabled forms authentication created exchange-oma directory
still no access but different error in event viewer

An unknown error occurred while processing the current request:
Message: The remote server returned an error: (403) Forbidden.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
   at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
   at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
   at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
   at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
   at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
   at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


For more information, see Help and Support Center at
0
Alan HardistyCo-OwnerCommented:
I'm not sure what you are using that is giving you those results.  Please use the test site referenced in my article.
Thanks
Alan
0
Sid_FAuthor Commented:
using event viewer, have gone through your link, am much closer now : )
Getting the below error from a browser
Outlook(R) Mobile Access is supported only on Microsoft(R) Exchange Server 2003. Currently your mailbox is stored on an older version of Exchange server. Please contact your system administrator for additional assistance.

I have run the test using active sync tester as per below , i also have forms based authentication disabled

Testing webmail.mycompany.com (SSL, On Internet):

Communications:
      Doing DNS lookup on webmail.mycompany.com  OK (X.X.X.X)
      Testing TCP to X.X.X.X port 443 ... OK
SSL Certificate:
      Receiving ................................ OK
      Ensuring not Self-Signed ................. OK
      Verifying certificate .................... OK
ActiveSync:
      Checking for application ................. OK
      Checking version ......................... OK (6.5.7638.1)
      Checking protocols ....................... OK (1.0,2.0,2.1,2.5)
User Permissions:
      Checking "mycompany/mobile" .......... FAIL

Result:
      ActiveSync detected, but not correctly configured. [HTTP 500: Forms-based auth enabled?]

      (For more detailed diagnosis and possible solutions, see www.accessmylan.com )
0
Alan HardistyCo-OwnerCommented:
Okay - the HTTP 500 error suggests you need to run through Method 2 of KB883380 linked to in my article.  This will delete and re-create the Exchange virtual directories and re-create them, then once that problem is out of the way, it will hopefully start to work.
0
Sid_FAuthor Commented:
Excellent up and running. recreating the exchange-oma in method two did the trick... solving oma problems not a one click solution!

Thanks : )
0
Alan HardistyCo-OwnerCommented:
Great that it sorted you and thanks for the points.
Have a good weekend.
Alan
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.