Really need your help on this one, experts...
I have a Windows XP laptop (SP3) that i cannot get to connect to any external website. When I type in a URL the status bar on the bottom goes to "waiting for http://www.thewebsitename.com
" and then eventually times out with an Internet error of "The address is not valid" or something similar.
troubleshooting steps i have taken: installed mozilla firefox and get the same time outs, tried a different profile and get the same timeouts, i was able to install malwarebytes and ran a scan (could not update it because it couldn't connect) and it found a browser hijack program which i removed from the system and i still had the same issues. i checked the hosts file and there is nothing in there. I reset Internet explorer back to the defaults and still same issue. i put a different static IP address on the computer and still have the same issues.
As I am writing this i was able to get a titleblock (bar across the top that has the webaddress) to download, but the site eventually timed out.
I am completely stumped and i was hoping you guys who are smarter would be able to help me out. Thank you!