Cannot connect to external websites on xp sp 3 computer

Since you are using a static IP address (yikes), I would suggest that you ensure DNS servers are setup correctly, WINS servers, subnet mask, etc etc etc.  Also make sure that you have correct proxy settings in Internet Explorer.  By default, Firefox will use all the same settings that IE is using to connect.  

That's a start...  hope that helps with the troubleshooting.  

Have you tried a system restore?

If the computer is connected to a network are you able to ping different addresses (internal and external)?


I would check the dns settings, make sure they are valid.
Are they internal dns or isp dns?
If valid and working;
Flush the dns cache;  at command promt type: ipconfig /flushdns

i only added a static to ensure that there wasn't an issue with the ip that it was leased. I have since went back to dhcp address. i haven't tried a system restore...was trying to avoid that since this laptop is offsite.

In your case, first I would look for is a software problem or a comunication problem, I mean, are you conected to internet (emails, messenger, or just a ping). If you do, then, have you installed a new firewall or antivirus program??

Mariano

Did you check the proxy settings in Internet options?

Tools|Internet Options|Connections|Lan Settings

do any of your internet related applications work?  For example, Outlook etc?  You say you installed Mozilla and MalwareBytes...did you download them locally or transfer them via usb drive?

This may sound weird, but go to your device manager and tell me if you've got some oddly named network adapters in there.

bigbunk390, i double checked the dns settings and they are valid. i went ahead and flushed the cache and i still got the same issue. one thing of note, the main user of the laptop is unable to get into the LAN settings in internet explorer. Says that it is locked out by administrator, but we don't have any policies enabled to block those settings. it is not blocked for me when i log in though (i am a domain admin).

biaxis, no new antivirus or firewalls. i even have the windows firewall off. all internal stuff is working, but external sites are not.

dex IT, i don't have it on under my profile and i am timing out.

dexIT, clarification....i am able to get into the settings under my profile and everything is right, but i am still timing out. under the main users, i cannot get to it.

group policy may be blocking the seetings if you can't see them

BGD302, I don't understand what you are trying to say.

Are you stopping the browser from attempting to connect by hitting the stop? And then verifying the lan/proxy settings?

OK, "everything is right" does that mean that the proxy settings are unchecked or checked?

maybe try tracert from the command line and find where specifically it is haging

can u ping the websites sucesfully? if so ... malware bytes should still grab updates. But definately sounds like virus/spyware.

log into safemode with networking and scan pc again, reset ip stack, reset all your IE settings back to default and make sure your proxy settings are Off, obtain LAN settings auto

dexIT, the proxy is unchecked under my profile.

ggefter, stupid question...when you say "reset ip stack" do you mean uninstall/reinstall IP?

To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:
cmd
At the command prompt, copy and paste (or type) the following command and then press ENTER:
netsh int ip reset c:\resetlog.txt

ggefter, i ran that command and I still am unable to get to any external sites. here is the log:

reset   SYSTEM\CurrentControlSet\Services\Dhcp\Parameters\Options\15\RegLocation
            old REG_MULTI_SZ =
                SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\?\DhcpDomain
                SYSTEM\CurrentControlSet\Services\TcpIp\Parameters\DhcpDomain

reset   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{20C16BAA-4737-4D55-A92A-D172B09748A4}\NameServerList
            old REG_MULTI_SZ =
                <empty>

added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{20C16BAA-4737-4D55-A92A-D172B09748A4}\NetbiosOptions
added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{27AA1DB8-FA9B-43D2-9593-DD610B1A45BB}\NetbiosOptions
reset   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{6D30E2B9-6206-4644-8CC0-E60BFE71CEC1}\NameServerList
            old REG_MULTI_SZ =
                <empty>

added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{6D30E2B9-6206-4644-8CC0-E60BFE71CEC1}\NetbiosOptions
reset   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{F58A934C-0E48-4517-814A-E5C3F9268A27}\NameServerList
            old REG_MULTI_SZ =
                <empty>

added   SYSTEM\CurrentControlSet\Services\Netbt\Parameters\Interfaces\Tcpip_{F58A934C-0E48-4517-814A-E5C3F9268A27}\NetbiosOptions
deleted SYSTEM\CurrentControlSet\Services\Netbt\Parameters\EnableLmhosts
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\DisableDynamicUpdate
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\IpAutoconfigurationAddress
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\IpAutoconfigurationMask
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\IpAutoconfigurationSeed
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{103773B2-44E0-49F9-BA49-CE40888DDF5F}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{20C16BAA-4737-4D55-A92A-D172B09748A4}\NameServer
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4BC126D9-8871-4DE7-9E86-4DDCDA3F0CBA}\AddressType
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4BC126D9-8871-4DE7-9E86-4DDCDA3F0CBA}\DisableDynamicUpdate
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4BC126D9-8871-4DE7-9E86-4DDCDA3F0CBA}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4BC126D9-8871-4DE7-9E86-4DDCDA3F0CBA}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{4BC126D9-8871-4DE7-9E86-4DDCDA3F0CBA}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6D30E2B9-6206-4644-8CC0-E60BFE71CEC1}\NameServer
added   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\DisableDynamicUpdate
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\IpAutoconfigurationAddress
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\IpAutoconfigurationMask
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\IpAutoconfigurationSeed
reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\RawIpAllowedProtocols
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\TcpAllowedPorts
            old REG_MULTI_SZ =
                0

reset   SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{985F5CA4-4232-4894-AA22-E34F900DB6FC}\UdpAllowedPorts
            old REG_MULTI_SZ =
                0

deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{F58A934C-0E48-4517-814A-E5C3F9268A27}\NameServer
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DontAddDefaultGatewayDefault
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableIcmpRedirect
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\EnableSecurityFilters
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\SearchList
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\TcpWindowSize
deleted SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\UseDomainNameDevolution
reset   Linkage\UpperBind for PCI\VEN_8086&DEV_4236&SUBSYS_10118086&REV_00\4&318470AD&0&00E1.  bad value was:
            REG_MULTI_SZ =
                DNE

reset   Linkage\UpperBind for PCI\VEN_8086&DEV_10F5&SUBSYS_30E7103C&REV_03\3&B1BFB68&0&C8.  bad value was:
            REG_MULTI_SZ =
                DNE

reset   Linkage\UpperBind for ROOT\MS_NDISWANIP\0000.  bad value was:
            REG_MULTI_SZ =
                DNE

<completed>

i may have found something that may be the issue. I found this entry in the windows system log:

"tcp ip has reached the security limit imposed on the number of concurrent tcp connect attempts"

I am researching...