We have a Juniper SSG5 which has webfiltering enabled on outbound traffic. The profile is setup to block certain default categories along with permitting and blocking a couple of custom categories. One of the cutom categories which we have permitted is to allow access to logmein web site. The client uses logmein to manage their users remotely. Everything was working fine up until about 3 months ago (based on what the client tells me). They can still connect to the logmein web site but when they click a link to connect to a computer the page just times out after a couple minutes. I have tried the following with no success:
1. I created a new web profile and specifically added every single category and permitted them all and set the white list to include my custom category permitting logmein and set the black list to none specified. no success.
2. I tried just about every variation of the url in my custom category with no success.
3. I tried leaving the web filtering enable but with no policy specified and no success.
The only way we are able to connect is to completely disable the web filtering on the outbound traffic. The problem with this is we are not able to enforce our company policy on web browsing now so this is not really acceptable.
anyone have any thoughts on this issue or seen this issue themselves? Any assistance would be much appreciated!
Thanks in advance.