HP EliteBook 8440p IDT Audio Driver

I have an HP EliteBook 8440p on which I'm using our existing Windows XP SP2 corporate image and I need to retro-install the IDT audio driver.  I've dealt with this driver only a few times and each time I've had difficulty getting it to install and only ultimately installed it successfully rather accidentially.  I downloaded and installed the chipset and UAA drivers and when I attempt to install the IDT driver I get the same error every time and no matter how I approach it I can't seem to get it to install successfully.  The error print screen is attached.  I've Google for this issue and it seems that many have had the same problem and there doesn't seem to be any clear apprach to resolving it.  Can someone please assist me with successfully installing the IDT audo driver?
Driver-Error.doc
karinerivetAsked:
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pandarossaCommented:
Hi,
have you tryed downloading the latest version from here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4095873&prodTypeId=321957&prodSeriesId=4095872&swLang=13&taskId=135&swEnvOID=1093#113165 ?

If this will not work do the following instructions:
1) You need to upgrade the BIOS, so go to: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4095873&prodTypeId=321957&prodSeriesId=4095872&swLang=13&taskId=135&swEnvOID=1093#120 and download the HP Notebook System BIOS Update (ROM Family 68CCU) .

2)You have to install the latest
* Intel Management Engine Components Driver and Interface
* Intel Chipset Installation Utility
* Infineon Trusted Platform Module (TPM) Driver
from this page http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4095873&prodTypeId=321957&prodSeriesId=4095872&swLang=13&taskId=135&swEnvOID=1093#120. Perform a reboot after installation.

3) after restarting your Pc, when bios screen appears press F2 in order to get into bios, and change the disk type from SATA mode to Native (or  AHCI). You should find it easily because there only a few tabs in the bios!

4)Press F10 in order to save the changes, this will reboot your PC again.

5)wait for windows to restart, then make you sure that you have the latest audio driver and start audio driver setup. Now you should be able to install everything, whitout any problem.

If this will not work you have to:
1)upgrade the BIOS, so go to: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4095873&prodTypeId=321957&prodSeriesId=4095872&swLang=13&taskId=135&swEnvOID=1093#120 and download the HP Notebook System BIOS Update (ROM Family 68CCU) .

2) after restarting your Pc, when bios screen appears press F2 in order to get into bios, and change the disk type from SATA mode to Native (or  AHCI). You should find it easily because there only a few tabs in the bios!

3) slipstream SATA drivers into the WIndows installation: http://www.wikihow.com/Slipstream-Your-Sata-Drivers-Into-a-Windows-Xp-Installation-Cd

4)reinstall your OS, performing first a format then install you os from the modified disk you created when you have slipstreamed SATA drivers (from the previous step)

5)Now you should able to install everything...

Basically the troubles are to refer to a bad working disk without the default driver in most of the Windows xp installations.

Hope it helps
best regards
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edbedbCommented:
Have you tried to force it to install manually?
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karinerivetAuthor Commented:
I've tried the forced manual install many times and the result is the same.

I never considered, however, installing the other components first as listed in the first step 2 above, so I'll try that on Monday.
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karinerivetAuthor Commented:
I flashed the BIOS to the most recent version, F.06 and I successfully installed the Intel Management Engine Components Driver and Interface, Intel Chipset, Infineon Trusted Platform Module (TPM) Driver and the AHCI driver and configured BIOS for AHCI.  The IDT audio driver will still not install.

A fresh installation of Windows XP is not an option.  I must find a way to get the driver to install successfully in our existing corporate image of Windows XP SP2.

Please provide further instruction.
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edbedbCommented:
In the device manager, right click on the device and select properties.
Then select the "Details" tab
Use Ctrl+c to copy the device instance ID string.
Then paste it (Ctrl+v) in your reply.
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karinerivetAuthor Commented:
The device instance ID string is:  HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C172B&REV_1002\4&30F15942&0&0001
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edbedbCommented:
This driver that was suggested by pandarossa is the right one.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4095873&prodTypeId=321957&prodSeriesId=4095872&swLang=13&taskId=135&swEnvOID=1093#113165
Download and run the installation package and make a note of the location of the extracted directory in case it fails to complete setup.
Please post the result.
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karinerivetAuthor Commented:
The link you provided is to the driver that I've been using and of course it isn't working.
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edbedbCommented:
Okay, I wanted to make sure. You said you tried to install it manually. Is this how you did it?
In the Device Manager, open the device then select the Drivers tab
Click  Update Drivers
In the Hardware Update Wizard tick No, not this time then next.
Then select Install from a list ......... then Next
Select Don't search ............. then Next
Then click Have Disk then Browse to the folder that you extracted the files to and locate the .inf file.
After continuing from there it might ask for .sys, .dll or .exe file locations. Again, just Browse to the folder that you extracted the files to and locate the needed file.
I am not great with instructions so if anything is not clear, just ask.
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karinerivetAuthor Commented:
Yes, the process you documented is exactly how I've been approaching the manual installation and the result is the same every time, as shown in the attached print screen.  Also, I've successfully installed every other driver; this is the only driver I seem to be unable to install.
Hardware-Update-Error.jpg
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edbedbCommented:
Where did you get the UAA driver? Do you have a link?
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karinerivetAuthor Commented:
I've had a copy of the UAA driver for some time that I reuse with every new model we acquire and I'm afraid I don't recall it's original source, however there's a copy of the UAA included with the driver as well and I tried installing that version as well, but still to no avail.
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edbedbCommented:
Any chance you can upgrade windows XP to SP3? From what I understand the UAA drivers are built in.
I just had to downgrade a dv6000 to XP last week. I spent hours trying to get the sound to work. I had no trouble installing the drivers and the sound controls indicated it was working fine but there was no sound.
All of a sudden the sound started working and I have no idea how I did it. HP laptop sound card driver installations leave a lot to be desired.
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karinerivetAuthor Commented:
At the moment SP3 is not our corporate standard so I need to avoid installing it if at all possible.
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edbedbCommented:
That's what I figured.
I was just looking at the result you posted from the manual install. have you tried installing it from the UAA driver folder?
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karinerivetAuthor Commented:
If you mean have I tried installing the UAA drivers from the UAA driver folder (HDAQEF)  included with the IDT driver the answer is yes.
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edbedbCommented:
Actually I meant the UAA drivers that you had originally.
I am trying to figure something out. From that driver could you attach the kbxxxxxpsp2.exe in the HDAQFE\xpsp2\us directory in a post?
 
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karinerivetAuthor Commented:
Attached is the requested file.
kb888111xpsp2.txt
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karinerivetAuthor Commented:
That file of course needs to be renamed to .EXE.
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edbedbCommented:
Thanks, but that is identical to the one that is included with the IDT driver. I don't think it supports that driver. Is that the only one you have?
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karinerivetAuthor Commented:
The file that I uploaded is the one included with the IDT driver because I thought that's what you were requesting.  I would be surprised if that file isn't supported by the IDT driver since it's provided with the driver.

If you're requesting a copy of the UAA file that I've had and used for a number of years, I can't upload that file because it's larger than 50MB.
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edbedbCommented:
"I would be surprised if that file isn't supported by the IDT driver"
I agree but something is wrong.
I have forced the installation of drivers countless times and it has failed many times but I have never had that result.
When you tried it, were you prompted for the location of files after it began installing?
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karinerivetAuthor Commented:
No, I wasn't prompted for any more file locations once the installation began.
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edbedbCommented:
In the "Please select your search and installation option" are you sure you selected the option "Don't search, I will choose the driver to install"?
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karinerivetAuthor Commented:
Absolutely sure!  :-)
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edbedbCommented:
Rats! I was hoping to get this solved before calling it a night, this will keep me up all night.
Any chance that the 50MB UAA file can be unzipped so you can attach just the part I want to see? You might be able to do it with Winzip or Winrar. If you can do it I will look at it in the morning.
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karinerivetAuthor Commented:
I already have it unzipped.  Which part would you like to see?
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edbedbCommented:
That's a good question. I don't know how it's structured. Let me do some more research with what I can find.
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edbedbCommented:
I have something for you to try. Browse to and unzip this file so the files and folder list are in the same directory.
IDT\HDAQFE\xpsp2\us\kb888111xpsp2.exe
Now try to install the drivers manually again. I am thinking that maybe the install package unzips it automatically but a manual install doesn't so it can' find the files it's looking for.
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karinerivetAuthor Commented:
I'm afraid that I don't understand.  I expanded the files from HDAQFE\xpsp2\us\kb888111xpsp2.exe into the same folder, HDAQFE\xpsp2\us, but now I'm unsure what you'd like for me to do next.  Do you not want me to do anything specific to the expanded files and just attempt the manual driver installation again?
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edbedbCommented:
You could try running update.exe in the update folder first but yes that's what I meant. Just try the manual install again. If that doesn't work I have something else to try.
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karinerivetAuthor Commented:
Unfortunately the result was still the same.
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edbedbCommented:
Did you try running update.exe in the update folder. What happened
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karinerivetAuthor Commented:
Yes, I ran update.exe, the installation completed successfully, I rebooted (for good measure) and tried installing the IDT driver again manually with the same, failed result.
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edbedbCommented:
Replace the update.inf file with the one I attached. Don't forget to change the ext. Then run the update again and the manual install.
Let me know what happens.

update.txt
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karinerivetAuthor Commented:
I tried running udpate.exe again with the INF file you provided and it generated the attached error.
INF-Error.jpg
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edbedbCommented:
They don't make it easy. How about right click on the update.inf and select install.
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karinerivetAuthor Commented:
When I right clicked on the INF and picked install, I received a prompt asking to confirm the action and then it appears to have proceeded successfully, however there were no indications what so ever so I can't say for sure.  I subsequently tried manually installing the driver again and the result was the same.

I also tried calling HP support and they were of no assistance.  They had me try installing the driver the traditional way in safe mode and the installation appeared to just hang.  They advised me to call back tomorrow, during normal business hours, to request second tier, etc. and request instructions to perform a forced installation of the driver.
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edbedbCommented:
Back to the drawing board, I will have something for you to try by morning.
In the mean time, could you try deleting the adapter in the Device Manager and then running the sp46721.exe package?
If you can do it this evening so I can know the results by the morning that would be great.
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karinerivetAuthor Commented:
I've tried deleting it and rerunning the package several times with the same result.  I do appreciate all of the efforts you're making!
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karinerivetAuthor Commented:
I tried one last thing, that I'm usually opposed to, which is to try installing the driver from the Windows Update site (which was the same version) and the result was the same again.
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edbedbCommented:
I just thought of something to try. delete the sound device again then restart. Reinstall the chipset drivers (sp46692.exe) then skip the UAA install and run the sp46721.exe package again.
I believe this is going to work.
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karinerivetAuthor Commented:
I'll try it in the morning.
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karinerivetAuthor Commented:
Do you want me to try the procedure in the morning with or without your modified INF?
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edbedbCommented:
Just open the sp46721.exe installer. When the package is extracted it will replace the modified file.
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karinerivetAuthor Commented:
I deleted the audtio device, I re-ran the chipset installation which did very little because it seemed to recognize that it was already installed and I subsequently re-ran the audito installation with the same result.
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edbedbCommented:
I will see if I can find out what's happening with that.
I just want to check one thing. When you attempt a force install, when you select have disk, You are browsing to the WDM\WinXP folder right?
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karinerivetAuthor Commented:
Yes, I am browsing to WDM\WinXP.
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edbedbCommented:
Browse to this file C:\WINDOWS\repair\system and check the date/time. Is it about the same time you installed XP and hopefully before you started installing drivers?
Or do you have a restore point around that time?
 
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karinerivetAuthor Commented:
I'm afraid I don't understand what you're asking me to check.
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edbedbCommented:

Using Windows Explorer (right click Start then select Explore) browse to this file C:\WINDOWS\repair\system
What I want to do is revert the system hive back to a time before you initially installed the chipset drivers. To do that we just have to copy that file to the C:\WINDOWS\system32\config directory to replace the current one.
The trick is that it will have to be done at a command prompt by booting the Windows XP CD to the recovery console.
An easier way to do that though would be to do a system restore in that time frame.
Click Start>Programs>accessories>System Tools>System Restore.
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edbedbCommented:
I hope I didn't scare you off. It's not really that hard.
There is one other thing you could try. In the Device Manager, click View and select show hidden devices. Delete that sound driver again and the expand the Sound, Video and ....
Remove everything in that section that it will allow. Especially if you see that UAA driver.
After that run the sp46721.exe program again. Don't extract it first and then run setup unless all it does is extract and setup has to be started manually.
If that doesn't work, delete them all again and restart.
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karinerivetAuthor Commented:
You didn't scare me off at all; I was just focused on other projects yesterday.

Performing a system restore isn't an option at this point because applications have been installed and the user has begun using the laptop.

I tried the steps you prescribed for deleting the device and the UAA components from the Device Manager and then reinstalling the audio driver again directly from the unextracted sp and the result was the same, however the errors generated were slightly different as attached.
Installation-Error.JPG
Installation-Error-2.JPG
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edbedbCommented:
Those are errors we can deal with. Did you try to install it by running the sp46721.exe package. Does it continue on to setup or did you have to startr the setup.exe manually?
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karinerivetAuthor Commented:
I did do the install by running sp46721.exe and it did continue into setup without me having to start setup.exe manually.
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edbedbCommented:
Let's try giving this our best shot without rolling back the system hive. Delete those audio drivers again.
Then, I don't know if you should restart first or not but run the chipset driver installation. If it suggests restarting do it, then run the sp46721 package.
If you get an error, let's try to resolve it before continuing.
 
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karinerivetAuthor Commented:
I've already attempted the steps you described of deleting the audio drivers, rebooting and then reinstalling chipset and sp46721 and the result is the same.
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edbedbCommented:
I am about out of ideas. I have a few suggestions, any one is as likely to solve the problem (or not) as the others.
Delete this thread and start a new one. There is a good chance you will attract someone with a solution. That is not likely to happen with this one.
Roll back the system hive. I will write the batch files, one to do it and another to undo it.
Contact me (my profile) and we can set up a remote session so I can see exactly what is happening.
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karinerivetAuthor Commented:
Thank you so much for all of your efforts and for your offer of the remote session.  The laptop has been delegated to another IT resource and he'll proceed as appropriate.  I believe we'll let this open question close itself.
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edbedbCommented:
Good enough, sorry I couldn't get this resolved for you.
It would be best if you accepted your last post as the solution. Otherwise one of our "Clean up" staff will have to read through this entire thread to decide the outcome.
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DemzeeCommented:
Hi,

I've been facing the same problem and finally succeeded to install. Problem: I've been playing so much that I can't yet reproduce the solution. For sure it included deleting (after permission change to full control) the registry subkeys in  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HDAUDIO and a reboot.

I'm trying to redo it from scratch to post the full solution. Hopefully

Cheers,

Michel
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edbedbCommented:
That makes sense to me. Deleting that key would have the same effect as rolling back the system hive. Except your way is way better. Thanks.
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DemzeeCommented:
Hi,

Here's what worked for me, and some more:

Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AEAudio if you find it, or any other service that would have the same full name as AESTaud.sys, the current IDT service (read the service descriptor "Display Name" in the subkeys )

Move old files named oem*.inf in c:\windows (not the recent ones that come from your successful installations) to a temp folder

Reboot !

Clean c:\windows\setupapi.log

Try reinstalling. If it fails again, read c:\windows\setupapi.log, it could explain the problem, if any remaining.

Hope it helps.

Michel
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Teekay-HelpdeskCommented:
Had the exact same issue and the solution from Demzee resolved it.
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