sunhux
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Refurbished Acer Travelmate 3200 LAN & Wireless Network Adapters not shown after Windows XP reinstallation
Hi
I'm helping a relative who got a refurbished Acer Travelmate 3200 : according to specs,
this model is supposed to come with a LAN as well as a built-in WIFI network connections.
In fact from the exterior view, I can see there's an RJ45 LAN port and a wireless button
which I suppose is meant to activate/deactivate WIFI but when I press on this button, its
LED did not light up.
Also when a valid LAN cable from a switch is connected up to the LAN port, the LED on
the port did not show (ie the LED remains not lighted up).
I've reinstalled Win XP on this Travelmate.
Do I need to download specific drivers from Acer to get them enabled? I thought these
should be quite common & the drivers are supposed to be built in in Win XP installation
CD. This XP CD is from Dell but it appears to the usual Win XP CD.
In the Network, Show All Connections, only 1394 (ie Firewire) is shown.
How can I verify if the LAN & WIFI adapters are functioning and how to get them working?
I'm helping a relative who got a refurbished Acer Travelmate 3200 : according to specs,
this model is supposed to come with a LAN as well as a built-in WIFI network connections.
In fact from the exterior view, I can see there's an RJ45 LAN port and a wireless button
which I suppose is meant to activate/deactivate WIFI but when I press on this button, its
LED did not light up.
Also when a valid LAN cable from a switch is connected up to the LAN port, the LED on
the port did not show (ie the LED remains not lighted up).
I've reinstalled Win XP on this Travelmate.
Do I need to download specific drivers from Acer to get them enabled? I thought these
should be quite common & the drivers are supposed to be built in in Win XP installation
CD. This XP CD is from Dell but it appears to the usual Win XP CD.
In the Network, Show All Connections, only 1394 (ie Firewire) is shown.
How can I verify if the LAN & WIFI adapters are functioning and how to get them working?
wireless driver:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/80211bg.zip
video driver (ATI):
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/ati.zip
chipset driver:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/chipset.zip
video driver (intel):
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/intel.zip
LAN port driver:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/lan.zip
latest bios:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200//bios/v3a13.zip
manual (UK... us version was deleted):
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/manual/tm3200-uk.pdf
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/80211bg.zip
video driver (ATI):
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/ati.zip
chipset driver:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/chipset.zip
video driver (intel):
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/intel.zip
LAN port driver:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/lan.zip
latest bios:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200//bios/v3a13.zip
manual (UK... us version was deleted):
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/manual/tm3200-uk.pdf
ASKER
Gee thanks Byron; I've downloaded the latest bios v3a13.zip - how do I upgrade the BIOS.
Btw, I just power up, press F2 to get into the PhoenixBIOS but don't see any option in it for
setting / configuring LAN nor WIFI.
It's 2am my time now, I'll catch up with the postings after I woke up ....... thanks again
ASKER
Btw, I don't see the usual little sound/Volume control icon on the bottom right corner that I
see with my Dell laptop & when I got into Control Panel's "Sound & Audio Device Properties",
the volume control is greyed out, ie I can't adjust it
Are there any flagged devices listed in the Device Manager?
perhaps the drivers are not on the Windows disc:
Do you have Windows updates enabled, and set to automatic?
Do a custome update, as the required files for the adapter may be updated by Microsoft.
Do you have Windows updates enabled, and set to automatic?
Do a custome update, as the required files for the adapter may be updated by Microsoft.
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ASKER
Hi Byron,
So from those zip, I'll get .exe files which I just need to run them?
> Do you have Windows updates enabled, and set to automatic?
Can't because no Lan / wireless/ Internet connection.
So from those zip, I'll get .exe files which I just need to run them?
> Do you have Windows updates enabled, and set to automatic?
Can't because no Lan / wireless/ Internet connection.
sun - yeah if there are exe files in there, extract the zip file to some folder, run the exe...
example:
audio.zip - extract it to like, desktop\audio
inside desktop\audio, run SETUP.EXE
that will install all the drivers and software necessary for audio.
same for the other zip files, you should just do them all...
if one doesn't have an EXE file, that's ok here's the process for those (if any):
extract them to some folder like desktop\whatever
then right-click my computer, manage
device manager > find the thing it relates to (name of the zip file)
right-click it, update driver, specify a location, browse to desktop\whatever
(might also be a subfolder you extracted, like desktop\whatever\drivers\d isk1)
hit ok a few times and it's good
remember, drivers tell windows how to talk to your devices (the little chips on the motherboard). since acer uses cheap chips from obscure places, windows xp won't naively know about most of them, so this is how you tell xp about them... loading all the drivers
example:
audio.zip - extract it to like, desktop\audio
inside desktop\audio, run SETUP.EXE
that will install all the drivers and software necessary for audio.
same for the other zip files, you should just do them all...
if one doesn't have an EXE file, that's ok here's the process for those (if any):
extract them to some folder like desktop\whatever
then right-click my computer, manage
device manager > find the thing it relates to (name of the zip file)
right-click it, update driver, specify a location, browse to desktop\whatever
(might also be a subfolder you extracted, like desktop\whatever\drivers\d
hit ok a few times and it's good
remember, drivers tell windows how to talk to your devices (the little chips on the motherboard). since acer uses cheap chips from obscure places, windows xp won't naively know about most of them, so this is how you tell xp about them... loading all the drivers
Hello,
First you need to identify which drivers you need.
Click on Start> and click RUN >Type: devmgmt.msc
A window showing all your devices will show up, but look at the ones with a YELLOW apostrophe, as those are the ones that need drivers.
Now go to the ACER website:
http://support.acer.com/drivers_download.aspx
Select the type of machine you have, and download the drivers you need. Once all the drivers are installed, and you no longer see any devices with the YELLOW apostrophe on them, everything should work.
NOTE: since this machine has no internet connection because of the lack of the drivers, you can use another machine to download the drivers, and copy them over to your laptop and install them that way.
Good luck!
First you need to identify which drivers you need.
Click on Start> and click RUN >Type: devmgmt.msc
A window showing all your devices will show up, but look at the ones with a YELLOW apostrophe, as those are the ones that need drivers.
Now go to the ACER website:
http://support.acer.com/drivers_download.aspx
Select the type of machine you have, and download the drivers you need. Once all the drivers are installed, and you no longer see any devices with the YELLOW apostrophe on them, everything should work.
NOTE: since this machine has no internet connection because of the lack of the drivers, you can use another machine to download the drivers, and copy them over to your laptop and install them that way.
Good luck!
i've already given him direct links to what he needs
the yellow mark is an exclamation point /!\ not an apostrophy /'\
the yellow mark is an exclamation point /!\ not an apostrophy /'\
ASKER
Hi Byron,
The audio & wired NIC are fine now after updating the given driver
but there's still outstanding issues. Sorry for replying late.
The following are outstanding:
wireless driver: this can't install (missing .inf file)
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/80211bg.zip
video driver (ATI): this can't install (missing .inf file)
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/ati.zip
chipset driver: this installs without error
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/chipset.zip
video driver (intel): this installs without error
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/intel.zip
LAN port driver: Yes, this works & wired NIC working now
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/lan.zip
latest bios: the patch won't install with an error message tt it can only update BIOS in safe mode
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200//bios/v3a13.zip
manual (UK... us version was deleted): Can't access this link / url anymore
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/manual/tm3200-uk.pdf
ASKER
btw, when running "Windows Update", it can't find the wireless driver too
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ASKER
> did you ever determine if you actually have a wireless card in there?
Think I'm supposed to determine this based on the manual's instruction but I can't
download the manual. Perhaps describe how I can determine this?
Anyway, I managed to borrow a 3G USB modem to connect to Internet via 3G (no luck
with Windows update or "Update driver" (right click on those yellow ? ) : it says
this device could not be installed. The 3 yellow ? under "Device manager" are:
-? Other devices
-? Network Controller
-? PCI Modem
-? Video Controller (VGA Compatible)
IE was able to browse Internet for a while but alas, I think my PC got hit by virus
while connected to the Net & now with this 3G, I could ping to a couple of public
IP addresses but when browsing using IE, it gave "Page could not be displayed"
Even with the wired LAN NIC connected with a cable to the 2Wire Broadband modem,
I was able to ping to public IP addresses (eg: ping driversagent.com or ping
gmail.com got the ping reply timings) but somehow IE & now even Firefox would
not be able to browse any site / link (google.com or driversagent.coM) at all.
I'm trying to figure what next I can do to get connected to the Internet, other than
wiping out XP & reinstall to rid off the virus (or get an AV to clean it)
well, the site I referenced is driveragent.com, note the lack of an S
In IE, look in tools, internet options, connections, lan settings... there should be no checkmarks
More later, on mobile now
In IE, look in tools, internet options, connections, lan settings... there should be no checkmarks
More later, on mobile now
ASKER
I've got everything unchecked for LAN Settings in IE but when I browse in IE
www.driveragent.com, it gave the message
"Internet Explorer could not open the search page"
I've done "Delete Cookies", "Delete Files" & "Clear History", exit IE & relaunch it,
still same issue. At MSDOS prompt while 3G network is connected,
"ping driveragent.com" gets reply timings & resolve to 134.122.224.134
Just downloaded the latest SuperAntispyware Home Edition & scan through but
no malware was reported.
wow - well, maybe if you can do it on a wired connection?
in internet explorer, tools, options, connections, lan settings, there should be no checkmarks
weird how you can resolve it to an ip, but not get there in a browser... wonder if the 3g somehow blocks it
in internet explorer, tools, options, connections, lan settings, there should be no checkmarks
weird how you can resolve it to an ip, but not get there in a browser... wonder if the 3g somehow blocks it
ASKER
I just booted up in Safe Mode & did a restore prior to installing all the Acer drivers.
I've managed to get my 3G connected again & this time, IE could browse the various
Internet sites. Weird .....
I'll take a Checkpoint backup before proceeding further. Running driveragent.com now,
posting results shortly
ASKER
Url / link to the scan results :
http://driveragent.com/b2/driveragent_results?hwid=eac6c4b3630e908c4e25692a3ca5b095&PHPSESSID=c8vi34kje6t1q3sbp64e6d0ct1
This is the state before I install those drivers you gave earlier as I've restored back to an
earlier checkpoint, thus there's 5 yellow ? (Ethernet Controller was fixed after I install the
Intel NIC driver indicated earlier; Multimedia Audio Controller was addressed by the Audio
driver you gave earlier.
Going to sleep & catching up tomorrow
ASKER
From the scan, does this Acer Travelmate 3202XCi has a WiFi / wireless NIC adapter?
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ASKER
I've just installed the Audio & LAN NIC driver given earlier (but have not got to install
the WiFI driver just given as it's still being downloaded), & the results are :
http://driveragent.com/b2/driveragent_results?hwid=c283464f197f596b2297ae0f2aa71430&PHPSESSID=elkrgs1ktkb7vc5qe2il5703g5
Still has 3 more yellow ? to go.
Can you provide me the link to the rest including those that have a red cross (ie not
the latest drivers)
chipset (takes care of all the usb ports):
http://us3.driveragent.com/download/67f323c646a7c49e5793d5d7f7d7d73a/TM2350_Chipset.zip
3g adapter (takes care of 6 red x's):
http://dlcdnet.asus.com/pub/ASUS/EeePC/Driver/3G-HEM770-V2_0_3_824.zip
audio (still has a red x, but if working ok, leave it alone):
http://us3.driveragent.com/download/ab9d0d03d9ecc376699535d8460158b0/ASA80_APS280_Audio.zip
manuals:
http://support.acer-euro.com/documents/manuals/notebook/manual_extensa3000.html
bios for ati graphics:
ftp://ftp.work.acer-euro.com/notebook/extensa_3000/bios/3a08_ati.zip
ati graphics driver:
ftp://ftp.work.acer-euro.com/notebook/extensa_3000/driver/ati.zip
modem:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/modem.zip
touchpad:
http://us3.driveragent.com/download/b0a4ee3eaae8ec295d4a791da8ccb59c/3630_Synaptics_Pointing_Driver_9.1.0q.zip
that should cover everything i think
http://us3.driveragent.com/download/67f323c646a7c49e5793d5d7f7d7d73a/TM2350_Chipset.zip
3g adapter (takes care of 6 red x's):
http://dlcdnet.asus.com/pub/ASUS/EeePC/Driver/3G-HEM770-V2_0_3_824.zip
audio (still has a red x, but if working ok, leave it alone):
http://us3.driveragent.com/download/ab9d0d03d9ecc376699535d8460158b0/ASA80_APS280_Audio.zip
manuals:
http://support.acer-euro.com/documents/manuals/notebook/manual_extensa3000.html
bios for ati graphics:
ftp://ftp.work.acer-euro.com/notebook/extensa_3000/bios/3a08_ati.zip
ati graphics driver:
ftp://ftp.work.acer-euro.com/notebook/extensa_3000/driver/ati.zip
modem:
ftp://ftp.work.acer-euro.com/notebook/travelmate_3200/driver/modem.zip
touchpad:
http://us3.driveragent.com/download/b0a4ee3eaae8ec295d4a791da8ccb59c/3630_Synaptics_Pointing_Driver_9.1.0q.zip
that should cover everything i think
ASKER
Gee, that's splendid.
If it's not too much, can you teach me how you manage to hunt those drivers & the links
down? Do you need to subscribe to driveragent.com ?
you could subscribe, it's a very handy website... we have a subscription for 200 machines per year
alternatively, a lot of google'ing will find the drivers
for your specific machine, most of the drivers map back to this one page here:
http://support.asus.com/download/download.aspx?model=Eee%20PC%201005PE&os=17&SLanguage=en-us
alternatively, a lot of google'ing will find the drivers
for your specific machine, most of the drivers map back to this one page here:
http://support.asus.com/download/download.aspx?model=Eee%20PC%201005PE&os=17&SLanguage=en-us
ASKER
Hi Byron,
I have been out all day & have not got the time to download / install the drivers
given in thread ID: 32635050.
However, I managed to use the WiFi / wireless a couple of times after installing
the driver from:
http://us3.driveragent.com/download/122683ba553e3127bb15b064ebbb6393/TMC310_80211abg.zip
but I'm getting intermittent /occasional "Page could not be displayed" in IE browser & usually
clicking on "Reload" button to refresh the IE would overcome this & the site / page would
display fine. With 3G modem connection, I've yet to encounter such intermittent behavior
while browsing sites.
Is the above WiFI driver the issue (or there's later versions?)? I'll test out the 3G Internet
access a few more times to see if I see this issue with 3G but for sure using WiFi, I'm getting
this intermittent failure to display page & without exiting IE, reload/refresh would allow the
pgae / site to be displayed. Any idea?
well, i doubt the problem is the driver - the driver makes it work or not work
how strong is the wireless signal strength?
can you run a constant ping to something, for 60 seconds or so:
start > run > cmd
ping www.google.com -t
let that run for a minute, then hit control-c
see how many packets got replies
how's the wireless security... non, wep, or wpa?
is the 3g connected at the time (or a wire)? that will confuse things
how strong is the wireless signal strength?
can you run a constant ping to something, for 60 seconds or so:
start > run > cmd
ping www.google.com -t
let that run for a minute, then hit control-c
see how many packets got replies
how's the wireless security... non, wep, or wpa?
is the 3g connected at the time (or a wire)? that will confuse things
ASKER
The wireless signal if 4 out of 5 bars, so it's pretty strong.
Did "ping -n 100 google.com" & the results are :
Ping statistics for 64.233.181.104:
Packets: Sent = 100, Received = 99, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 141ms, Average = 33ms
Wireless security : WPA
When I did all these accesses / tests, I've always enabled only
one type of connection, ie only 3G is on; or only WiFi is on or
only LAN is on. I'm aware that when 3G is on, the LAN will
somehow get dropped.
Thanks very much, I'll just monitor further : I have an X61 Thinkpad
that works fine at my company's WiFi network (doesn't drop) but
when this same X61 connects to my home WiFi, the connection
drops sometimes after a while : the disconnection is not intermittent,
it's persistently dropped & even disconnecting/reconnecting
service won't resume back the Internet connection & the X61 has to be
rebooted to be able to resume connectivity to Internet.
Perhaps it's my home broadband 2Wire modem that's the culprit.
ASKER
> chipset (takes care of all the usb ports):
> http://us3.driveragent.com/download/67f323c646a7c49e5793d5d7f7d7d73a/TM2350_Chipset.zip
For the above, IE returned "page could not be found" : perhaps there's a typo error.
When a USB external hard-disk is inserted into the Acer's USB port, will get a message
like "speed of port is lower than what it can be supported" or something to that effect
(think it's still in USB 1.5 but the external Hard disk is USB 2.0)
> bios for ati graphics:
> ftp://ftp.work.acer-euro.com/notebook/extensa_3000/bios/3a08_ati.zip
For the above drivers, when I ran the executable, it gave an error message with a beep
that "cannot flash when memory managers eg: EMM386 is present"
ASKER
http://us3.driveragent.com/download/b0a4ee3eaae8ec295d4a791da8ccb59c/3630_Synaptics_Pointing_Driver_9.1.0q.zip
The pointing device url / link above gave "Page could not be displayed" too :
ASKER
I don't get anymore yellow ? under Windows Device Manager anymore though
the 3 drivers below are still not updated (not available from the url / links ) :
a) chipset (Btw, correction, the message is "Power Surge on Hub Port" )
b) ATI for bios graphics
c) Touchpad / pointing device
alright - on this link:
http://support.asus.com/download/download.aspx?model=Eee%20PC%201005PE&os=17&SLanguage=en-us
you can find the chipset driver referenced above, along with the touchpad driver
note that if your touchpad -works- you don't really need the driver... only if you want to be able to program special things to do with the touchpad
it's better to skip that ati bios install at this point, it's not a driver, but kinda like firmware. if it doesn't work perfectly, don't even try it... flashing bios's can be dangerous if not working perfectly
http://support.asus.com/download/download.aspx?model=Eee%20PC%201005PE&os=17&SLanguage=en-us
you can find the chipset driver referenced above, along with the touchpad driver
note that if your touchpad -works- you don't really need the driver... only if you want to be able to program special things to do with the touchpad
it's better to skip that ati bios install at this point, it's not a driver, but kinda like firmware. if it doesn't work perfectly, don't even try it... flashing bios's can be dangerous if not working perfectly
ASKER
Hi Byron / all
I'll close this thread as the intermittent "Page could not display" issue
appears to be my home broadband / Telco issue.
I just opened another new question in EE, ID: 26170275 under the zones
Network Cards & Adapters, Microsoft Operating Systems, Wireless Network Cards & Adapters
Appreciate if Byron or anyone else can take a look
I'll close this thread as the intermittent "Page could not display" issue
appears to be my home broadband / Telco issue.
I just opened another new question in EE, ID: 26170275 under the zones
Network Cards & Adapters, Microsoft Operating Systems, Wireless Network Cards & Adapters
Appreciate if Byron or anyone else can take a look
ASKER
The question I just posted in EE ID: 26170275 is driver issue, as this
laptop can't access LAN as well as WiFi
awe man i thought the wifi and lan worked fine on this machine?
i'll head over to your new question
i'll head over to your new question
acer uses cheap components that won't be detected by xp - yes you will need the drivers for both.
another thought:
1. they might be disabled in bios, that would survive a reinstall... you should check bios for those
2. the wireless card may have been removed. there's a little door on the bottom you can open to verify that it exists, i'll post pics in a sec
links for your drivers will follow in a sec too