Can't load add-on domain home page after changing hosts

I've just moved my websites from a shared hosting account at Bluehost to a new re-seller account at GreenGeeks.

The main domain (mistywindow.com) and an add-on domain to the main domain (mywitsend.co.nz) have been pointed to the correct dns servers.

Initially, I could access pages  on both these domains EXCEPT for the home pages. When trying to browse to my home pages I got a pop-up inviting me to open the file "application/x-httpd-php".

Support at GreenGeeks changed some chmod permissions and that fixed the access to mistywindow.com home page. But I still can't access the home page of the add-on domain mywitsend.co.nz.

I've cleared all history, cookies, etc. on my browsers.
The add-on domain is a WordPress installation.
I can access the page no problem through a proxy here:
https://www.megaproxy.com/freesurf/

What's happening?
LVL 24
Alan HendersonRetired marine engineerAsked:
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osiris00Commented:
Tested both those pages from my desktop and had no issues? Local browser problem? or am I missing something
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johnb6767Commented:
Just for giggles, hold CTRL while hitting the F5 key....
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Alan HendersonRetired marine engineerAuthor Commented:
@ osiris

I'm 99% sure you're nearly right, but I think it's more fundamental than that.  I installed Opera, which has never been on this installation but I have the same problem using that browser.

@ John

Can't do it. I can't access the page to refresh it.

:(


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Dave BaldwinFixer of ProblemsCommented:
Both sites come up fine for me, Firefox 3.6.3.
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Alan HendersonRetired marine engineerAuthor Commented:
I'm in New Zealand. My websites are hosted in the US.

I understand that a lot of pages from overseas are cached on our ISPs' servers within New Zealand to reduce the amount of data traffic on the sub-sea cables.

Could this be the problem? My home page is being cached locally at my ISP.

It fits with my domains' profiles.
http://www.mistywindow.com/ has more than 99% of traffic from outside New Zealand, so isn't generating enough traffic to force a cache.
Add-on domain http://www.mywitsend.co.nz/ has a much bigger proportion of New Zealand visitors so would be more likely to be cached.


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osiris00Commented:
If you've cleared your local cache and you are still getting the problem , it looks like it is the isp cache.Out of interest can you make a copy of your home page file e.g index.php and copy to test.php...then attempt to access test.php...If you don't have a problem it must be the cache

cheers
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Alan HendersonRetired marine engineerAuthor Commented:
Good idea.

http://mywitsend.co.nz/test.php
It doesn't open as a home page. It opens as an unsuccessful search.

I'm not very knowledgable about server side stuff. If someone can confirm that ISPs do cache data in the way I described I'll close the question.

I'll ask the moderators to accept my comment as the answer and distribute the points to the relevant assisted answers.

Thanks.

Alan Vallis.

:)
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Dave BaldwinFixer of ProblemsCommented:
An alternate test it to try to ping mywitsend.co.nz.  Go to 'Run', type in 'cmd', press 'Enter' and type 'ping mywitsend.co.nz'.  You should see something like this:
pingMyWits.jpg
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Alan HendersonRetired marine engineerAuthor Commented:
Thanks Dave,

No problems with the ping, although I note that my times - at 256ms - are much higher than yours. I presume that's because I'm at the uttermost ends of the Earth Downunder and you're in the USA.

I ran ipconfig /flushdns while I was at it but that made no difference.

I think I'm just going to have to be patient and hope that it doesn't affect my regular New Zealand visitors.

Either of them.   :)
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osiris00Commented:
Not sure what relevance a ping test is. I do think it is the isp cache though. Try adding dummy parameters at end of url eg. http://mywitsend.co.nz/?x=3 and submit
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Dave BaldwinFixer of ProblemsCommented:
Another thought, your ISPs nameservers may not have updated yet.  You can verify that by using OpenDNS instead of them (theoretically).  I don't use them but they get a lot of recommendations.  https://store.opendns.com/get/basic is the free version.
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Dave BaldwinFixer of ProblemsCommented:
Actually osiris made me think, did you get the same IP address in your ping that I got?
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osiris00Commented:
try doing an NSLOOKUP  to see if you are getting same ip address returned via yor DNS.. You can use this utlity or from the command prompt

http://www.kloth.net/services/nslookup.php
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Alan HendersonRetired marine engineerAuthor Commented:
  • Adding dummy parameters takes me to the home page. Good idea osiris. I'd never have thought of that.
  • Yes, I got the same IP address when pinging.
  • I renamed the relevant root directory at my old host and I can still access my blog, so I presume the nameservers have updated.
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Alan HendersonRetired marine engineerAuthor Commented:
Nslookup gave the same IP address.
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osiris00Commented:
Yes it does look like took like you are pointing to the new ip address. So when you say it took you to the home page, did you still get the problem? ..Also I am curious is there a .htaccess file in the home page directory?  One more thing, can you make a change to an article on the front page and save.

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Alan HendersonRetired marine engineerAuthor Commented:
  • No problem going to the home page using http://mywitsend.co.nz/? I got the real deal.
  • There's an .htaccess file. Here's the content:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
  • I edited the latest post and saved it. The bare URL still won't load.
    :(
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osiris00Commented:
If you did get the home page then it definately is ISP cache issue.
A good article for you is http://www.broadband-help.com/articles/networking/web_proxies_fail/
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Dave BaldwinFixer of ProblemsCommented:
Try going to http://mywitsend.co.nz/index.php .  It should work, it might put the current version in any caches along the way...
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Alan HendersonRetired marine engineerAuthor Commented:
Thank you for your expertise Experts. I've learned a lot.

I'm assuming that time will fix the problem.

:)
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Alan HendersonRetired marine engineerAuthor Commented:
@ Dave:
I'd already tried that hoping that it might flush the ISP's cache. Didn't make any difference.

:(
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Alan HendersonRetired marine engineerAuthor Commented:
I've just posted a follow-up question here:

http://www.experts-exchange.com/Software/Server_Software/Web_Servers/Q_26108983.html

Please take a look.

:)
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