Exchange 2003 / OWA: Some users can't delete e-mail and can't receive e-mails

Some of our users get the following error, by deleting e-mail in OWA and Outlook 2007:

"Some items can't be deleted. They were either moved, already deleted, or access was denied."

The same users can't receive any e-mail, not internal either external. After 24 hours you receive a message that the e-mail is not deliverd (Error: #4.4.7)


When you try to open a message in OWA which can't be deleted, you receive an error 404 for the user who can't receive e-mail and can't delete. Other e-mail can be opened without problems.

The user can send e-mails without problems.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alan HardistyCo-OwnerCommented:
It sounds to me that your store with those users in is corrupted.

To fix the problem, dismount the store and run the following:

eseutil /p
eseutil /d
isinteg -s servername -fix -test alltests

Then remount the store and test again.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
have you recently repaired your database? (eseutil /p) if so, try running isinteg switch
MarganzAuthor Commented:
problem solved by following the eseutil /p
eseutil /d
isinteg -s servername -fix -test alltests
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.