InDesign & Illustrator Troubleshooting

I have Adobe CS2 on my mac and suddenly I cannot open InDesign or Illustrator. Adobe Bridge and Photoshop open up no problem at all. When I try to open InDesign, the following error shows up:

"The application InDesign quit unexpectedly. Mac OS X and other applications are not affected. Click Reopen to open the application again. Click Report to see more details or send a report to Apple."

So when I clicked reopen, it brought me to a page to enter in the serial number of the software. I have that (since it's my software) and it's telling me the serial number is wrong but I'm taking the number off the back of the case. The serial number I am using is for the Creative Suite Premium. My software has been loaded on my mac for 3 years and I've never had a problem. In Illustrator, it just keeps getting hung up. Can you help?
ddezinesAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Nenad RajsicCommented:
Have you installed any adobe updates recently?

If you haven't customized your application too much then try reinstalling first and see if that fixes it if not try to call Adobe support and see what they say. Seeing that you can't register it now, they have to help you even though your software is fairly old (CS5 is almost out)

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ddezinesAuthor Commented:
Thank you
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Servers

From novice to tech pro — start learning today.