"VIC2-FXO" NOT BEING SEEN BY CISCO 3825 ROUTER

I  recently installed a VIC2-2FXO VWIC card into a CISCO 3825 router running ADVANCED IP SERVICES   (c3825-advipservicesk9-mz.124-24.T3.bin)

Unfortunately the Router is not seeing/ discovering the FXO card.  

I do not believe there is a problem with the IOS however perhaps I should try using the IP VOICE IOS
( c3825-ipvoicek9-mz.124-24.T3.bin)  

Any direction and/or ideas on how to troubleshoot these type of issue would be appreciated.

thanks
sectelAsked:
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alewis9777Commented:
Does your router have the required pvdm modules installed?

You can check this by doing a show diag command.  If you are unsure you can post the results back to here.

Here is the link to the pvdm modules on cisco.com

http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845.html
sectelAuthor Commented:
Hey Boys

I ran the "show diag"

The router is detecting the card however when I run the command "show voice port"  the FXO port is not seen.

I copied the config from the show diag command

WIC Slot 2:
      2nd generation - FXO Voice daughter card (2 port)
      Hardware Revision        : 5.0
      Top Assy. Part Number    : 800-21597-03
      Board Revision           : B0
      Deviation Number         : 0-0
      Fab Version              : 04
      PCB Serial Number        : FOC13391DBE
      RMA Test History         : 00
      RMA Number               : 0-0-0-0
 --More--               RMA History              : 00
      Product (FRU) Number     : VIC2-2FXO
      Version Identifier       : V02
      CLEI Code                : CNUIARTAAB
      EEPROM format version 4
      EEPROM contents (hex):
        0x00: 04 FF 40 00 4D 41 05 00 C0 46 03 20 00 54 5D 03
        0x10: 42 42 30 80 00 00 00 00 02 04 C1 8B 46 4F 43 31
        0x20: 33 33 39 31 44 42 45 03 00 81 00 00 00 00 04 00
        0x30: CB 89 56 49 43 32 2D 32 46 58 4F 89 56 30 32 20
        0x40: C6 8A 43 4E 55 49 41 52 54 41 41 42 FF FF FF FF
        0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
        0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
        0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Any assistance would be appreciated,

thanks



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Istvan KalmarHead of IT Security Division Commented:
do you have DSP in the router?
Istvan KalmarHead of IT Security Division Commented:
for example:
sh diag
        PVDM Slot 0:
        32-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card
        Hardware Revision        : 3.2
        Part Number              : 73-8539-04
        Board Revision           : A0
        Deviation Number         : 0
        Fab Version              : 03
        PCB Serial Number        : FOC09xxxxxx
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : 00 
        Product (FRU) Number     : PVDM2-32
        Version Identifier       : NA  
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 EE 41 03 02 82 49 21 5B 04 42 41 30
          0x10: 88 00 00 00 00 02 03 C1 8B 46 4F 43 30 39 31 35
          0x20: 31 4B 31 4E 03 00 81 00 00 00 00 04 00 09 00 CB
          0x30: 88 50 56 44 4D 32 2D 33 32 89 4E 41 20 20 D9 02
          0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

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sectelAuthor Commented:
Negative

I do not have a DSP for this router,

Is a DSP necessary when running a single VWIC Card?
alewis9777Commented:
Yes a DSP will be required.
sectelAuthor Commented:
Will lack of a DSP prevent the router from seeing the card when using he  " show voice port  
command?
Istvan KalmarHead of IT Security Division Commented:
DSP is mandatory for VOICE
sectelAuthor Commented:
Is is normal then to be able to see the card when using the #SHOW DIAG command but "not" be able to view the card when issuing the #SHOW VOICE PORT   command.

Do the DSP chips install directly into the Router?
cwoolseyCommented:
Yes, the chips are about as easy to install as a ram chip is so they are simple slot fit equipment you install inside of the router. There are a few variations so make sure to get one that fits your needs.
cwoolseyCommented:
The voice port will not show until it can process the DSP chip. The DSP Chip is what sets up the "Voice Port" availability. Using the #SHOW DIAG command will display your hardware but the system does not have any voice ports in it yet.

The VWIC card is simply the physical transport access hardware not the voice ports. The system you have can setup "POTS/Analog" Lines, SIP Trunks, PRI, and other various options. So it separates voice ports from transport type to help make the router more versatile and modular.

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