"VIC2-FXO" NOT BEING SEEN BY CISCO 3825 ROUTER

Does your router have the required pvdm modules installed?

You can check this by doing a show diag command.  If you are unsure you can post the results back to here.

Here is the link to the pvdm modules on cisco.com

http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd8016e845.html

Hi,

Booth image supporting voice features:

http://tools.cisco.com/Support/Fusion/comparereleases.do?mySession=7239202&myStep=4&platformfamilyid=229&function=comparereleases&releasenumber1=12.4(24)T3&releasenumber2=12.4(24)T3&targethw=3825&os=Cisco+IOS+System+Software&majorrelease1=12.4T&maintrelease1=3239&majorrelease2=12.4T&maintrelease2=3239&featureset1=IP+VOICE&featureset2=ADVANCED+ENTERPRISE+SERVICES&lifecycle1=ED&lifecycle2=ED&Submit=Submit

Hey Boys

I ran the "show diag"

The router is detecting the card however when I run the command "show voice port"  the FXO port is not seen.

I copied the config from the show diag command

WIC Slot 2:
      2nd generation - FXO Voice daughter card (2 port)
      Hardware Revision        : 5.0
      Top Assy. Part Number    : 800-21597-03
      Board Revision           : B0
      Deviation Number         : 0-0
      Fab Version              : 04
      PCB Serial Number        : FOC13391DBE
      RMA Test History         : 00
      RMA Number               : 0-0-0-0
 --More--               RMA History              : 00
      Product (FRU) Number     : VIC2-2FXO
      Version Identifier       : V02
      CLEI Code                : CNUIARTAAB
      EEPROM format version 4
      EEPROM contents (hex):
        0x00: 04 FF 40 00 4D 41 05 00 C0 46 03 20 00 54 5D 03
        0x10: 42 42 30 80 00 00 00 00 02 04 C1 8B 46 4F 43 31
        0x20: 33 33 39 31 44 42 45 03 00 81 00 00 00 00 04 00
        0x30: CB 89 56 49 43 32 2D 32 46 58 4F 89 56 30 32 20
        0x40: C6 8A 43 4E 55 49 41 52 54 41 41 42 FF FF FF FF
        0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
        0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
        0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Any assistance would be appreciated,

thanks

do you have DSP in the router?

for example:

sh diag
        PVDM Slot 0:
        32-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card
        Hardware Revision        : 3.2
        Part Number              : 73-8539-04
        Board Revision           : A0
        Deviation Number         : 0
        Fab Version              : 03
        PCB Serial Number        : FOC09xxxxxx
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : 00 
        Product (FRU) Number     : PVDM2-32
        Version Identifier       : NA  
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 EE 41 03 02 82 49 21 5B 04 42 41 30
          0x10: 88 00 00 00 00 02 03 C1 8B 46 4F 43 30 39 31 35
          0x20: 31 4B 31 4E 03 00 81 00 00 00 00 04 00 09 00 CB
          0x30: 88 50 56 44 4D 32 2D 33 32 89 4E 41 20 20 D9 02
          0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

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Negative

I do not have a DSP for this router,

Is a DSP necessary when running a single VWIC Card?

Yes a DSP will be required.

Will lack of a DSP prevent the router from seeing the card when using he  " show voice port  
command?

DSP is mandatory for VOICE

Is is normal then to be able to see the card when using the #SHOW DIAG command but "not" be able to view the card when issuing the #SHOW VOICE PORT   command.

Do the DSP chips install directly into the Router?

Yes, the chips are about as easy to install as a ram chip is so they are simple slot fit equipment you install inside of the router. There are a few variations so make sure to get one that fits your needs.