Microsoft Outlook/Exchange Delayed Emails Problem


Active Directory Environment
Microsoft Exchange server 2003 running on Microsoft Server 2003
Client machine is Windows XP Sp3 with Office 2007

Since last week this one particular users emails from both internal company and external sources have been arriving in her in box approxamately 2 days late.

Header timestamps all look ok in the exchange queue.

I have deleted the ost file on the client machine and recreated the account and let it resync.  still same issue.
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Dave MessmanIT ConsultantCommented:
can you post the headsers so we can see them?
Scott ThomsonCommented:
i know this may be a stupid question but has someone checked the following on the clients machine

1. check that he is not using a filter that is screening out the last day or 2..
2. check that there has not been some sort of setting change that has changed the send recieve / push settings.. ie. if he hits send recieve does he get the email.. try his profile on another mahcine to test this correctly.. worst case scenario re image the machine. and by recreate profile do you mean the local profile (which would reset all outlook settings for user) or just the local profile.. which would just redownload the emails

let me know if you need more info
gedruspaxAuthor Commented:
The filter was the first thing i thought but its not that.

And no settings have been changed, this particular user wouldn't have the slightest idea of how to even get into the options menu anyway.

I will however logon to another PC in our organization as her and see if it works any differently.
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Scott ThomsonCommented:
only reason i recommend the settings change with the push pull is because i have seen it before. also my user was incapable of this change but somehow it still happened.

but yes please check with the settings on other machines etc and see if you can get it to normal levels.. post anything you find and we can delve deeper for you :)


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I've seen something similar when I had some Outlook 2000 clients on Exchange 2003, though only a couple hours late versus days.  I finally upgraded the clients to Outlook 2003, and the problem went away.  Never could actually find the root cause.
Scott ThomsonCommented:
yeah i think we upgraded them to SP3
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