asked on

Why does my wireless printer continue to go offline?

When the pc is powered up or rebooted the printer is always offline The only way I've been able to rectify this problem temporarily is to reinstall the printer.

Ivano Viola

What operating system are you using? XP? What happens if you right-click on the printer in Printers & Faxes (XP) and select "Use printer online" then reboot? Does it stay online?

EM09

ASKER

The printer is not connected to any other pc nor is it connected to a wireless router. It is free standing so that I can print from my laptop.

ASKER CERTIFIED SOLUTION

uescomp

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

EM09

ASKER

I am using XP. Have not tried selecting offline and then rebooting. It does go offline afer reboot.

Ivano Viola

You mean switching the printer back to "online" then rebooting.
Let me know what happens.

arnold

All prior comments and check the configuration of the printer properties dealin with whether it uses SNMP to determine whether the printer is or is not online. disable the SNMP checks on the computer and the printer will always be assumed to be online.
The other suggestion to deal with fixing (setting static) the IP should solve the issue.
Check the port configuration on the computer is it bound to an IP or to a hostname?

EM09

ASKER

Recall that this is a home printer on a wireless network. Not sure how SNMP would be used in this case.

arnold

This is part of some printers/drivers. Check the printer properties dealing with the port configuration and see if the bottom of the port configuration information has an SNMP poll configuration checked.
All the SNMP part does is the local computer sends an SNMP request essentially checking whether the printer is online. If it gets a timely response, the printer is online if it does not the printer is marked offline.