Citrix content re-direction - Project cannot open the file

Hi,

My environment looks like this...

Windows 2003 server x64
Citrix 4.5

Users are logged onto a Citrix published desktop and use Outlook 2003 for email. A strange problem occurs when a user tries to open a project 2003 mpp file in an email using content redirection because MS project 2003 is hosted on another server. The Citrix client shows it is loading up project and then comes up with an error because it cannot open the file. The error is 'Project cannot open the file'. I have attached the file for viewing.

To add more confusion, another user is able to open the same 'mpp' file from an identical published desktop.

Any ideas welcome.

Cheers
Chris


MS-Project-2003-error.doc
pridc28Asked:
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Dr. Thomas HenkelmannDirector Consulting ServicesCommented:
The C:\ drive doesn't work because it's the C:\ drive on the CITRIX box where the app is running (not the user's C:\ drive), which of course can not be "seen" by the other Citrix server. But if both Citrix servers map the same network share to P:\ for the user the appliocations (here Outlook and Project) SHOULD be able to hand over the attached file.
Can you check if this user has correct profile settings on BOTH Citrix servers?
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Dr. Thomas HenkelmannDirector Consulting ServicesCommented:
Hi,

this sounds like an issue with the user's profile location. When you open any file from Outlook you actually are saving this file to something like "C:\Users\<USERNAME>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\MK40ENKU\" (or similar depending on your version of Windows). Usually in a Citrix environment you remap the user's profile from "C:\" to a network share, e.g. "H:\" or "U:\". Can you check for the location of the user's profile in your environment?

Regards

thomas
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pridc28Author Commented:
Hi Thomas,

I checked and the users profile should be mapped to a p: drive. So if the p: drive doesn't map could it cause this issue? Why can't the c: drive be used if the p: drive isn't available? Thanks for your help so far.

Chris
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pridc28Author Commented:
Sorry and the profile is sitting on a network share, which is hosted by netapp file server.
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pridc28Author Commented:
Sorry and the profile is sitting on a network share, which is hosted by netapp file server.
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