jpramik
asked on
Windows Vista startup repair loop
Good afternoon all I need some help if there is any I c an get as I have never seen this issue before.
I had a user that was complaining that after booting up his Gateway laptop one day, he could no longer open any applications. He would click on them with no resulting actions. After rebooting a few times with no luck. I suggested booting into safe mode and doing a system restore. Walked him through the proper steps, he selected a date a few days earlier and started the process. The restore precess failed stating that it could not do a system restore at this time and requested a reboot. Upon rebooted it asked to do a startup repair. I clicked continue. After a few moments it stated that it could not complete the system repair. When I click end, it rebooted but instead of going back to Windows vista, it went back to the startup repair screen. Tried that a few more times with the same results.
I even tried to hit continue and select other options, those either failed or fixed nothing. I tried to load system repair from the vista recovery disk with the same results.
I've tried to hit F8 so I could boot into safe mode but it wont give me any additional boot options.
Here is the error message that I get after trying to do system repair:
Problem signature 01 StartupRepairV2
Problem signature 02 6.0.6000.16386.6.0.6001.18
Problem signature 0
Problem signature 04 65537
Problem signature 05 unknown
Problem signature 06 MissingOsLoader
Problem signature 07 0
Problem signature 08 3
Problem signature 09 FixBootConfig
Problem signature 10 2
Problem signature 6.0.6000.2.0.0.256.1
Locale ID : 1033
I ran two hard drive scans. One with HDDscan and one with the hitatchi hdd scan. HDDscan low level scan came back with one sector bad, the hitachi one came back with a clean bill of health.
Are there any other suggestions out there that you think I may be able to try to get it back to the vista login screen.
Runnig Vista pro edition 64bit.
I'm sure I probably left something out, please let me know if there is any additional info you might need.
I had a user that was complaining that after booting up his Gateway laptop one day, he could no longer open any applications. He would click on them with no resulting actions. After rebooting a few times with no luck. I suggested booting into safe mode and doing a system restore. Walked him through the proper steps, he selected a date a few days earlier and started the process. The restore precess failed stating that it could not do a system restore at this time and requested a reboot. Upon rebooted it asked to do a startup repair. I clicked continue. After a few moments it stated that it could not complete the system repair. When I click end, it rebooted but instead of going back to Windows vista, it went back to the startup repair screen. Tried that a few more times with the same results.
I even tried to hit continue and select other options, those either failed or fixed nothing. I tried to load system repair from the vista recovery disk with the same results.
I've tried to hit F8 so I could boot into safe mode but it wont give me any additional boot options.
Here is the error message that I get after trying to do system repair:
Problem signature 01 StartupRepairV2
Problem signature 02 6.0.6000.16386.6.0.6001.18
Problem signature 0
Problem signature 04 65537
Problem signature 05 unknown
Problem signature 06 MissingOsLoader
Problem signature 07 0
Problem signature 08 3
Problem signature 09 FixBootConfig
Problem signature 10 2
Problem signature 6.0.6000.2.0.0.256.1
Locale ID : 1033
I ran two hard drive scans. One with HDDscan and one with the hitatchi hdd scan. HDDscan low level scan came back with one sector bad, the hitachi one came back with a clean bill of health.
Are there any other suggestions out there that you think I may be able to try to get it back to the vista login screen.
Runnig Vista pro edition 64bit.
I'm sure I probably left something out, please let me know if there is any additional info you might need.
Either that or run a windows repair, Also bad sectors on the hard drive are never good and usually if i find some i replace the hard drive due to the fact that if data gets written to a bad sector it usually gets corrupt and can sometimes crash the pc. I would first try a windows repair using the cd and if that fails i would attempt to image the drive and start clean and reinstall programs/copy over data.
ASKER
@ohmyself, I've tried that multiple times by either repeatedly hitting the F8 key or holding down the F8. No additional boot options are available.
@uescomp: Tried doing that. It states that the current volume is in use by another process, asks me to schedule the volume to be checked the next time the system reboots. When I select yes, it just boots right back up to the same start up repair screen.
@uescomp: Tried doing that. It states that the current volume is in use by another process, asks me to schedule the volume to be checked the next time the system reboots. When I select yes, it just boots right back up to the same start up repair screen.
look if 7marks input helps : http://www.probz.com/index.php?showtopic=2570
Try running check disk, you should be able to open command prompt from the advanced options and type in: CHKDSK /R
ASKER CERTIFIED SOLUTION
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It seems you have covered some of the basics, try the above mentioned.