Good afternoon all I need some help if there is any I c an get as I have never seen this issue before.
I had a user that was complaining that after booting up his Gateway laptop one day, he could no longer open any applications. He would click on them with no resulting actions. After rebooting a few times with no luck. I suggested booting into safe mode and doing a system restore. Walked him through the proper steps, he selected a date a few days earlier and started the process. The restore precess failed stating that it could not do a system restore at this time and requested a reboot. Upon rebooted it asked to do a startup repair. I clicked continue. After a few moments it stated that it could not complete the system repair. When I click end, it rebooted but instead of going back to Windows vista, it went back to the startup repair screen. Tried that a few more times with the same results.
I even tried to hit continue and select other options, those either failed or fixed nothing. I tried to load system repair from the vista recovery disk with the same results.
I've tried to hit F8 so I could boot into safe mode but it wont give me any additional boot options.
Here is the error message that I get after trying to do system repair:
Problem signature 01 StartupRepairV2
Problem signature 02 6.0.6000.16322.214.171.12401.18000
Problem signature 0
Problem signature 04 65537
Problem signature 05 unknown
Problem signature 06 MissingOsLoader
Problem signature 07 0
Problem signature 08 3
Problem signature 09 FixBootConfig
Problem signature 10 2
Problem signature 6.0.6000.2.0.0.256.1
Locale ID : 1033
I ran two hard drive scans. One with HDDscan and one with the hitatchi hdd scan. HDDscan low level scan came back with one sector bad, the hitachi one came back with a clean bill of health.
Are there any other suggestions out there that you think I may be able to try to get it back to the vista login screen.
Runnig Vista pro edition 64bit.
I'm sure I probably left something out, please let me know if there is any additional info you might need.