Okay, here is the situation:
One of my elderly clients has just lost his partner suddenly. Whilst arranging the funeral and informing friends and family via his gmail acount and skype and everything was going as well as such troubled times can go.
Then his computer crashed and he called me in to get it going again. Despite my best efforts to repair install windows xp home, it simply will not play a long. I put in a new hard drive and installed windows xp , copied his data across and all is working fine except for 2 things.
He cannot remember his passwords for his gmail account or his skype.
The "lost your password" page in skype points him towards his gamil account where a code awaits him to replace his skype password.
Gmail however is even more problematical. Hi sytem was installed originally in June 2006, in another country, and the secret password was set up by his it guy at the time and he doesn't know the answer to the question. Repeated requests to google to recover his password have been stymied by him not knowing enough details about the account (eg 5 frequently used email addresses or 4 folders or the date it was set up etc. His partner was the computer user in their relationship)
I have several password recovery tools that can find passwords within IE or Firefox but they only seem to work on the main hard drive. They have no options to search on a 2nd drive.
Anybody have any ideas on how we can get this man back into action? He doesn't want to lose his gmail account because it has 2 years worth of sentimental data, not to mention all the condolences emails from people. Equally his skype - he has recently just topped up his skype out credit and he cannot open another account using the same credit card.