Hotmail Issue

I have acustomer that uses hotmail for email.  She has a shortcut on desktop for hotmail/msn live.  She goe to page, logs in and goe to mail button:  takes about 11 minute, reverts to google and gets the following: "by110w bay 110 mail live default" I have run scan on malwarebytes, finds nothing.????
ycguy1117Asked:
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jameso99Commented:
Try downloading and running ComboFix on this computer - it may need some Windows files restored and this is a super easy way to do so.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix
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ycguy1117Author Commented:
will try sand let you know
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