destination host unreachable Laptop wireless

remote customer has in his house and 2 other of his son's houses this error. He is connected to
wireless connection. Trying to go to a site he has... cannot reach server, google or any other web site. Wsa working for some time but not now. it is a dell laptop. On Mozilla he gets the page cannot be displayed screen.
63296329Asked:
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63296329Author Commented:
Whoops.got this by ping 192.168.1.1 and pinging a www does not work either.
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proton77Commented:
Hi,
   Check in Ipconfig /all
If he is getting an Ip adress , and the default gateway. If its a wireless steup hardwire the laptop to the wireless modem. Three computer giving the same problem . Most likely the problem is with the wireless modem setup.


Thanks
proton
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Jerry MillerCommented:
I agree that it is most likely a wireless config issue, especially if you cannot PING the wireless router. Which I am assuming is the 192.168.1.1 address.

If you can ping the router and a web site IP, then make sure that the DNS hasn't changed. That error can point to DNS errors as well. My ISP monkeys with the DNS servers from time to time and it causes me issues.
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63296329Author Commented:
He gave me the wrong IP addr. Waiting for him to do ipconfig again today. Not 3 computers. One wireless laptop and tried the laptop at home and 2 other home networks at his 2 sons houses. Will get back asap.
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63296329Author Commented:
Here we go. At his house wireless. Ipconfig gives 3 lines. First is Ip addr. 192.168.0.1
and a ping runs ok 4 sent 4 recvd. second line is something like Tunnel adapter teredo psuedo (SP) interface FE80:: and lot of F's. etc. 3rd line is Tunnel automatic FE: 5EFE:
Hard to see if they are :'s or ='s. His laptop failed at his job as well today. Kinda eleminates the router maybe.
Is there a PING to go back and forth from Laptop,router and back to Laptop. Prob does not matter if he failed away from home.
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proton77Commented:
HI,
   The best option here is tell him to connect a network cable from the wireless router to the laptop. If the internet woks on it. The problem is the wireless card is not working since it also failed in the office.

Thanks
Proton
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63296329Author Commented:
He NEEDS the laptop to work wireless. His desktop is Enet but he must carry the Laptop around to do his work. Yes, Of Course hardwired will work. The driver has been re-installed again. There is no yellow flag on System Device manager. How does he find out if the card is not working? Or is it a corrupt wireless setup.?
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63296329Author Commented:
ping www. anything says host cannot be found. Now remember he has a wireless signal, connected.
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63296329Author Commented:
he borrowed a laptop and will be back sometime on the 28th. Thanks
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proton77Commented:
Hi,
  If the wireless connection says connected . Delete and recreate a new wireless connection and the problem would be resolved .


Thanks
proton
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63296329Author Commented:
So  do connections go bad? Is there a site on how to create one. You have me confused.
You say.... If the connection says connected.... Create a new one. That does not really make a lot of sense.
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Jerry MillerCommented:
If he can ping by IP address but not by name, you should look at his DNS settings. It seems that there may have been a change in them. A good portion of the time DNS servers are set by the DHCP server because the checkbox that says "Obtain DNS servers automatically" is checked. If this is not checked, make sure that he is getting proper DNS translation. It may save you from chasing your tail on the wireless card issue.

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IfixthingsCommented:
daft question

Has he accidentally turned off the wireless card, some laptops have a small switch on them to turn them on and off (its a battery saving thing)
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63296329Author Commented:
jmiller- Not sure how to look at DNS settings. Ifixthings - Would he have the (On the right lower screen) Connection little ICON that gives the quality of the signal if the wirless card is turned off? Thanks
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proton77Commented:
HI,
  You can follow the link below to troubleshoot the wireless internet connection
http://support.microsoft.com/kb/870702

http://windows.microsoft.com/en-us/windows7/Setting-up-a-wireless-network


Thanks
proton
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Jerry MillerCommented:
We spent a long while one night troubleshooting my daughter's laptop and she had hit that button........I had forgot about that. She has a two year old Dell. My guess is that this is what has happened.

You can view the TCP/IP properties of your network card. In XP, it is right-click on My Network Places>properties>right click LanConnection>properties> click Internet Protocol (TCP/IP)>properties button
 
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63296329Author Commented:
miller - If the switch is tyrned off would you see the wireless connected indicator on the laptop lit up and when cursor is placed over it see the status as connected and the signal strength and speed shown. May be a really dumb question.
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63296329Author Commented:
Cust called . His switch is Fn+F2 and it is on. If does Fn+F2 the connnection is lost. It was on all the time.
He sees the right hand lower corner mesge he is connected. So at this point I do not know why we are even talking about a switch. he is leaving again with borrowed laptop and bacm later. Thanks
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IfixthingsCommented:
Ahh well worth a shot..

sorry just read your post and you said his IP address was 192,168.0.1, this if its true is usually the IP address of the router , and shouldnt show as an IP for a device connected to it.

I wonder if your friend has had a static address set instead of allowing DHCP to provide one.

On my acer here is a copy of the ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : acer
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Mixed
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : home

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : home
        Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
        Physical Address. . . . . . . . . : 00-1F-3A-B0-25-1A
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.9
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.0.1
        Lease Obtained. . . . . . . . . . : 28 April 2010 15:54:02
        Lease Expires . . . . . . . . . . : 29 April 2010 15:54:02

See the entry for DHCP enabled this means that the pc gets given an IP via the router

see the line marked DHCP server, this is the address of my router (sky in this case) , as opposed to a static IP address which is entered manually via network properties.

ask your friend to do an ipconfig all and copy the contents into an email, if he runs a dos box (start run cmd) type ipconfig /all into the box and press enter

on the blue bar around the screen right click your mouse and press enter and choose edit then mark
highlight the text (it will turn white) and press enter on the keyboard when done, this is then pasted into an email.

let us know
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63296329Author Commented:
Too bad he does have email, not being able to get online.
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63296329Author Commented:
Had his on run ipconfig/all and saved it. Emailed to me. Here it is. Thanks Hope I did this right. Let me know
Marshall-network.txt
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IfixthingsCommented:
wow

look at this

Ethernet adapter Wireless Network Connection 2:\par
\par
        Connection-specific DNS Suffix  . :\par
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network\par
 Connection\par
        Physical Address. . . . . . . . . : 00-13-CE-F4-5B-8B\par
        Dhcp Enabled. . . . . . . . . . . : No\par
        IP Address. . . . . . . . . . . . : 192.168.0.1\par
        Subnet Mask . . . . . . . . . . . : 255.255.255.0\par
        IP Address. . . . . . . . . . . . : fe80::213:ceff:fef4:5b8b%12\par
        Default Gateway . . . . . . . . . :\par
        DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1\par
                                            fec0:0:0:ffff::2%1\par
                                            fec0:0:0:ffff::3%1\par

To start with he has not got his IP via DHCP as it clearly says DHCP Enabled =No

not sure if the rest is just garbled in transmission.

OK

ask him to do this

Start Settings Control panel
find network connections and double click the icon
in the list find the wireless network icon and right click it and choose properties

now in the list find tcp/ip and double click it

this will open a box up and there is an option to use either obtain and Ip automatically or set one.

make sure he clicks the "obtain one automatically" apply it ok it etc all the way out and then reboot the laptop.

then get him to do the same as asked im my post and repost the details here
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63296329Author Commented:
So it is messed up BAD. I'll contact him as soon as he is availble. Is there more to do besides the one step? Thanks
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IfixthingsCommented:
no not really, the above should get him back to having his IP assigned by the router and then it will be a case of (if needed mind you) setting his wireless back up , this would involve finding the network and inoutting the WEP or WPA key, if he has done this before and is proficient then it shouldnt be a problem.

Please do let us know, i get an email when a reply is posted and will keep an eye open
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63296329Author Commented:
Thanks. Its getting a bit over my head at this point. I will have my laptop going at same time I am talking to him. I see a great procedure that I should have done and all people, is to print out all this once things are working right and file it. I am WEP and I'm OK. But if WPA or what ever its having to go to the router config and matching both laptop and router. You will not haer from me for awhile as this could take some time being remote and all. Thanks
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63296329Author Commented:
OK Ifixthings. I did the changes. The ipcinfig looked good (The 2 autos) and did ipconfig to a site and that worked. IE came up. However I found some strange things. Opening up the wireless adapter I saw connected 2 of 2 and under it I saw "Internet connection". Looking further I saw that the network he usually used was different, wrong ssid. So I disconnected that one and connected to the correct one. All still worked. Like another wireless was active and it was on IE or something weird like that. Anyway I told him to move the one he wanted to use to the top of the wireless list. He is going to use his laptop out of his house on Friday. I'll wait to see how that  goes then close this and award points. I do not know what it was that I discovered. Thanks
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Jerry MillerCommented:
It looks like he may have IPv6 enabled as well. That could be compounding your problems.
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1\par
                                            fec0:0:0:ffff::2%1\par
                                            fec0:0:0:ffff::3%1\par

Unless he is running IPv6 either at home or at work, I would disable it. Here are instrcutions for W7 & Vista
http://www.addictivetips.com/windows-tips/how-to-disable-ipv6-in-windows-7/
http://www.home-network-help.com/disable-ipv6.html
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63296329Author Commented:
IPv6? What is that. I did see a second TCP/IP version in the list when changing TCP/IP to the autos though. Its XP Home
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63296329Author Commented:
He is XP Home. Leave alone? His laptop worked this AM away from home.
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IfixthingsCommented:
sounds like his list had an open (unsecured) network on the list and it connected to that once it was able to obtain an IP via DHCP, you did the right thing moving his own up the list, i like open wireless as its handy when your out and about, i know technically it could be classed as theft of service, but if people choose to leave them open who's to say it isnt purposeful.

Glad to be of help by the way.
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63296329Author Commented:
Should I leave the Ipv6 alone? Saw some who thought so on other sites as it is more current or something like that. Now that all seems to be OK. After your response to this I will award the points.
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IfixthingsCommented:
Well if it works i'd leave it, im not that expert on IPv6 and its benefits, just one of those guys with an occasional right answer in the right place at the right time...

the DNS issues should clear and show correct details now that the address is assigned correctly, what would have been showing was a result of forcing a fixed IP.

if you really want to remove it , then go ahead, after all you know what was wrong so i cant see it doing any harm ....
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63296329Author Commented:
He stuck with it. I was assisting a remote customer.
Very good responses and I sensed a good attitude as well.
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63296329Author Commented:
i hope I did this right, accepting the answer and assume he gets the 250 points. If not let me know.
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