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Printing a pdf file from Acrobat causes Thunking Spooler APIS from 32 to 64 Process crash on network printer on Vista 64bit.

A user with my organization is trying to print a pdf file to our Konica Minolta network printer.  When she tries to print the document, she gets a Thunking spooler APIS crash (Screenshot of crash below.)  After clicking close program, Acrobat reads that the file could not be printed.

I've included the error report from Microsoft below.  She is running Vista Business 64bit.


Product
Thunking Spooler APIS from 32 to 64 Process

Problem
Stopped working

Date
4/26/2010 5:24 PM

Status
Report Sent

Problem signature
Problem Event Name:      APPCRASH
Application Name:      splwow64.exe
Application Version:      6.0.6001.18000
Application Timestamp:      4791a2b0
Fault Module Name:      msvcrt.dll
Fault Module Version:      7.0.6001.18000
Fault Module Timestamp:      4791ad6b
Exception Code:      c0000005
Exception Offset:      00000000000013e2
OS Version:      6.0.6001.2.1.0.256.6
Locale ID:      1033
Additional Information 1:      4f2d
Additional Information 2:      b3e944b3c03a2a5526397814b194bda1
Additional Information 3:      d364
Additional Information 4:      f8021915c7713f62517f1a6e88050974


Capture.JPG
0
c_may
Asked:
c_may
1 Solution
 
Ivano ViolaSystem AdministratorCommented:
You should try updating the drivers for the Minolta printer on the computer. What's the model number of the printer?
You can search here: http://onyxftp.mykonicaminolta.com/download/Search.aspx
Search for a 64-bit Vista driver for your model printer. If you find one update the driver on the user's computer and try printing again.
0
 
atrevidoCommented:
also ensure she is not running any other Adobe versions.   Control panel - add/remove programs.  Multiple versions of Adobe screws things up
0
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