Sage 50 Accounts Hangs up at Waiting for a file to load Setup.dta

One of our customers who uses Sage Account 50 cannot log in to the appliction from a particular computer onto a particular company as it hangs at a screen saying "Waiting for a file to load setup.dta".
I went through event log and also found that one of the services sdata.sage.service had failed to start but i was able to manually start it and sage still does not work.
I have rebooted the server as well as the client pc and have added the above file as exception in virus scans. The user is also added as local computer as well as domain admin but still no joy.
The same user can log on from other PCs.
I have looked all over the net but no joy.
computer is running XP Professional.
Please help..
AchillesheelAsked:
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Bruce DenneySage 50 Consultant and IntegratorCommented:
Have you checked to see if the user can read the file setup.dta (perhaps try to copy it to local machine)?

Have you checked the users access rights on the local machine do they have permissions to access all the usual suspects

C:\Documents and Settings\All Users\*  (inc hidden folders such as application data)
C:\Program Files\Sage\*
C:\Program Files\Common Files\Sage*

What version of Sage 50 is this?

It could be that the installation is NOT pointing to the network data, can different users access it on this PC ?

Find the "company" file typically in one of these locations

C:\Documents and Settings\Application Data\Sage\Accounts\2010\
C:\Documents and Settings\Application Data\Sage\Accounts\2009\
C:\Documents and Settings\Application Data\Sage\Accounts\2008\
C:\Program files\Sage\Accounts

open it with notepad and check the path is the path to the network installation

Note that UNC naming can sometimes be slow, if this is the case, using a mapped drive speeds things up a lot.
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AchillesheelAuthor Commented:
Thanks Bruce,
We simply reinstalled it on another machine. I think our data was corrupted and so we restored the last backup.

Thanks for your help
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