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eMails being received as RTF instead of HTML

We have an unusual problem that I would like some help on.

We have two users in our office, both running Windows 7, both running Outlook 2007, both connecting to the same Exchange server (SBS 2003), both running AVG and both members of the same distribution group.

One user recevies their email perfectly, no issues, no problems.

The other user, when receiving external emails sent in HTML - and only at night when his PC off - receives the emails as RTF not as HTML.

Sending mails internally (scheduled for when his PC is off) works fine, no conversion to RTF.  Even mails that are sent to the distribution group arrive fine at user 1, yet get converted to RTF for user 2.

This problem doesn't happen when user 2's PC is switched on.

What should I be looking for? I am waiting for tomorrow morning to check his email from another machine to see if it is his PC that is the issue or whether it is an account setting on the server (it must be a PC setting right? Why would email be being converted by Exchange for only one user and only when the Outlook client is not connected?) but anything I can check for in the mean time would be great.

Thanks
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bboitano
Asked:
bboitano
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1 Solution
 
rizwanidreesCommented:
Have you checked mail format settings for that user on exchange server?
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bboitanoAuthor Commented:
Hi rizwanidrees,

What am I looking for there?
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rizwanidreesCommented:
Exchange Server --> User's MailBox Properties --> Mailbox features  
check the properties of POP3 & IMAP
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PorpathamCommented:
Hi,

Its a proble with user end. Its not a problem with server end. I think so.

Please check the user end.


please reply.
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PorpathamCommented:
Hi,
       Y dont u try to configure the same  account in another pc and Check.

Expecting reply.
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Premkumar YogeswaranAnalyst II - System AdministratorCommented:
Changes need to be done@ Senders end.

Goto Tools address book Select contacts from the list

Open the recipient's record in the Contacts folder.

Double-click the recipient's e-mail address.

In the Internet Format dialog box, click Lets outlook decide best sending Format.

Check this link for the steps.
http://support.microsoft.com/kb/278061
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bboitanoAuthor Commented:
@rizanidrees

Both POP3 and IMAP are set to Use Protocol Defaults (provide message body as HTML)

@Porpatham

Check the user end for what? Sorry - but I'm obviously stuck here and don't know what to check or what to report back about whatever random things I check.

One other piece of information - we store copies of all inbound and outbound mail in a mailbox called MailArc. The copy of the email in MailArc was also not in HTML - which makes me think it might actually be a server issue (?).

Thank you both for your help. If I can provide any more information, please help me help you and tell me what you need me to get for you and where I can find it. I have no problem running around to get the information - I just can't find it all on my own :)

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bboitanoAuthor Commented:
@Porpatham - will try checking his email via another PC in the morning. The problem only seems to occur when his machine is off (Outlook client not connected). I will report back what happens.

@premglitz

If it arrives as HTML to me, but not to him, why is it a sender option? Is my Oulook client reconverting it to HTML? That might be correct - how would I check this? We do not receive a winmail.dat with the non HTML messages
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PorpathamCommented:
Hi,
       Is there any policies related to office hours or Mailbox size.

please reply.
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bboitanoAuthor Commented:
Porpatham

There is a policy concerning mailbox size, nothing about hours.

The mailbox size is set to 1Gb, but only to an alert, never to block.

Thanks
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bboitanoAuthor Commented:
I have checked User 2's mailbox from my PC (I am User 1 in this case) and a mail that arrived to me as HTML arrives at User 2's mailbox as RTF.

This makes my earlier assumption of "it must be a PC setting right? Why would email be being converted by Exchange for only one user and only when the Outlook client is not connected?" false I think. It must be a server side setting.

Are they any logs I can loog at that will show if any processing is done to convert the email. Any other settings I should be looking at.

To confirm that I have correctly followed rizwanidrees instructions of :

Exchange Server --> User's MailBox Properties --> Mailbox features  
check the properties of POP3 & IMAP

I go to AD Users and Computers -> Select the user -> Select properties -> Exchange features -> Properites of the IMAP and POP3 protocols.

Is that correct?
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bboitanoAuthor Commented:
When I say I checked User 2's email - I meant I opened his inbox from my PC. Just to be clear!
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bboitanoAuthor Commented:
I have tried forcing the user's mailbox protocol properties of POP3 and IMAP to "Display message body as HTML" but this has made no difference over the weekend.

Anything else I can try?

Why would this only be happening when the user's PC is off?

Many thanks in advance
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Premkumar YogeswaranAnalyst II - System AdministratorCommented:
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bboitanoAuthor Commented:
Sorry for the delay in getting back to the thread - I uninstalled AVG and the problem went away.

Thanks for the link though premglitz.
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