We have an unusual problem that I would like some help on.
We have two users in our office, both running Windows 7, both running Outlook 2007, both connecting to the same Exchange server (SBS 2003), both running AVG and both members of the same distribution group.
One user recevies their email perfectly, no issues, no problems.
The other user, when receiving external emails sent in HTML - and only at night when his PC off - receives the emails as RTF not as HTML.
Sending mails internally (scheduled for when his PC is off) works fine, no conversion to RTF. Even mails that are sent to the distribution group arrive fine at user 1, yet get converted to RTF for user 2.
This problem doesn't happen when user 2's PC is switched on.
What should I be looking for? I am waiting for tomorrow morning to check his email from another machine to see if it is his PC that is the issue or whether it is an account setting on the server (it must be a PC setting right? Why would email be being converted by Exchange for only one user and only when the Outlook client is not connected?) but anything I can check for in the mean time would be great.