CUCME Speed dials

Hi Everyone,

I have just deployed a 2801 CUCME at a remote location. All phones at the site are 7975 - some of these phones have 7916 expansion modules attached.

Everything went reasonably smooth with the deployment. However, when one of my usuers went to configure his speed dials he found that he could not configure any more than 42 speed dials on his phone. He has two attached 7616 modules on his phone. When I look at the phone in the web GUI it shows that he has a maximum of 55 possible speed dials but for some reason only 42 show up on his phone. I tried entering the speed dials on his phone via the CLI but still no success. I then tried upgrading the phone firmware but still no success. The firmware is as follows

App Load ID  jar75sccp.8-4-1-23.sbn
Boot Load ID  tnp75.8-3-4-16BN01.bin
Version  SCCP75.8-4-2S
Expansion Module 1  B016-1-0-2SR1
Expansion Module 2  B016-1-0-2SR1

I have also rest the phone back to factory default and re-added the expansion modules but still no success.

Here are the details of my Cisco Unified Communications Manager Express:
OS Description  Cisco Internetwork Operating System  
 Cisco IOS (tm) C2801
Cisco IOS Software  C2801-SPSERVICESK9-M  
Software Version  12.4(24)T / CME 7.1  
Feature Package  IP|FIREWALL|VOICE|PLUS|SSH|3DE  
GUI Version  7.1.0.0 (Compatible with IOS 12.4(24)T)

I wondered if anyone else had come across this problem and found a resolution. Or have I missed something I.E wrong IOS version?

All phones are SCCP none are using SIP.

Any help would be much appreciated.

Best regards,

TC
LVL 1
thomaschalmersAsked:
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lrmooreCommented:
How many line buttons do you have assigned to the phone?
Can you post the config of the ephone ?
thomaschalmersAuthor Commented:
Hi thanks for your help - much appreciated.

At the moment I cleared all the speed dials off the ephone - however - I re added some this morning via the GUI. When I checked the GUI it only shows details for speed dials 8 and 9. However, when I check the command line it displays the following. However, on the phone it displays all the speed dials except the ones that should be displayed when I press the second button on the second 7916 expansion module.

ephone  28
 video
 mac-address 0026.CB3D.386F
 username "5005" password 5005
 speed-dial 8 1234 label "TEST"
 speed-dial 9 1234 label "TEST"
 speed-dial 41 1234 label "TEST"
 speed-dial 42 1234 label "TEST"
 speed-dial 43 1234 label "TEST"
 speed-dial 54 1234 label "TEST"
 speed-dial 55 1234 label "TEST"
 type 7975 addon 1 7916-24 2 7916-24
 button  1:6


lrmooreCommented:
I think the last usable number is 53 for the speed-dials
Try putting the last two in as 52 and 53 and see what you get.
I've got something similar where I have a 7965 with 2x7916's and it took a while with trial and error because I used BLF instead of regular speed-dials for internal numbers, plus some regular speed-dials to external numbers, plus all 6 buttons for incoming. I came out looking something like this:
Buttons 1-6 on the phone
speed-dials 1-2 are at top of module 1
blf 1 = button 3 on page1
blf 48 = last button, page 2, module 2

ephone  6
 device-security-mode none
 description OPERATOR2
 mac-address AAAA.BBBB.CCCC
 ephone-template 2
 username "cisco" password cisco
 presence call-list
blf-speed-dial 1 3468 label "Rxxx - 3468"
blf-speed-dial 2 3466 label "Sxxxx - 3466"
blf-speed-dial 3 3656 label "Dxxx - 3656"
blf-speed-dial 4 3725 label "Kxxx - 3725"
blf-speed-dial 5 6945 label "Bxxx - 6945"
blf-speed-dial 6 3463 label "Pxxxx - 3463"
blf-speed-dial 7 3485 label "Rxxxx - 3485"
blf-speed-dial 8 3477 label "Mxxxx - 3477"
blf-speed-dial 9 3774 label "Yxxxx - 3744"
blf-speed-dial 10 3483 label "Wxxxx - 3483"
blf-speed-dial 11 3789 label "Axxx - 3789"
blf-speed-dial 12 3655 label "Mxxx - 3655"
blf-speed-dial 13 3474 label "Rxxx - 3474"
blf-speed-dial 14 3486 label "Jxxx - 3486"
blf-speed-dial 15 3539 label "Cxxx - 3539"
blf-speed-dial 16 3473 label "Mxxx - 3473"
blf-speed-dial 17 6995 label "Jxxx - 6995"
blf-speed-dial 18 3476 label "Txxx - 3476"
blf-speed-dial 19 3480 label "Dxxx - 3480"
blf-speed-dial 20 3564 label "Dxxx - 3564"
blf-speed-dial 21 3475 label "Jxxx - 3475"
blf-speed-dial 22 3772 label "Pxxx - 3772"
blf-speed-dial 23 6997 label "Dxxx - 6997"
blf-speed-dial 24 3479 label "Axxx - 3479"
blf-speed-dial 25 3490 label "Cxxx - 3490"
blf-speed-dial 26 3471 label "Jxx - 3471"
blf-speed-dial 27 3592 label "Lxxx - 3592"
blf-speed-dial 28 3489 label "Jxxxx - 3489"
blf-speed-dial 29 3454 label "Mxx - 3454"
blf-speed-dial 30 3491 label "Mxxxx - 3491"
blf-speed-dial 31 3467 label "Txxx - 3467"
blf-speed-dial 32 3682 label "Bxxx - 3682"
blf-speed-dial 33 3472 label "Bxxx - 3472"
blf-speed-dial 34 3488 label "Sxxx - 3488"
blf-speed-dial 35 3669 label "Dxxx - 3669"
blf-speed-dial 36 3452 label "Rxxxx - 3452"
blf-speed-dial 37 3586 label "Jxxxx - 3468"
blf-speed-dial 38 3583 label "Jxxx - 3583"
blf-speed-dial 39 3690 label "Cxxxx - 3690"
blf-speed-dial 40 6912 label "Lxxxx - 6912"
blf-speed-dial 41 3469 label "Txxxx - 3469"
blf-speed-dial 42 3693 label "Nxxx - 3693"
blf-speed-dial 43 3613 label "Lxxxx - 3613"
blf-speed-dial 44 6929 label "Sxxxx - 6929"
blf-speed-dial 45 3484 label "Rxxxx - 3484"
blf-speed-dial 46 3673 label "Kxxxx - 3673"
blf-speed-dial 47 3484 label "Rxxxx - 3484"
blf-speed-dial 48 3673 label "Kxxxx - 3673"
speed-dial 1 95321531 label "xxxxxx - 555-1531"
speed-dial 2 93273886 label "Dxxxxx - 555-3886"
type 7965 addon 1 7916-24 2 7916-24
button  1:33 2:34 3:35 4:36
button  5:37 6:32
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thomaschalmersAuthor Commented:
Hi again,

Once more thanks for youre help.

The 7975 has 8 line buttons as opposed to the 7965. The 7916s have 24 speed dials so in total I have 48 + 7 speed dials available - total being 55. Certainly in the GUI it displays 55. However, when I add entries via the GUI or command line once i get past 42 speed dials they just dont seem to display on the phone?

As per usual - thanks for your help.
JRSCGICommented:
Cisco has a (software based) limit of 42 speed dials, 42 BLF, or 42 lines on the the phone + 7916 combination - there is a rumor this limit will be lifted in 8.0.  There are more buttons, but only the first 42 will work.  The extra buttons can be used for other programming, but you will never get the 43rd speed dial to work.

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lrmooreCommented:
For what it's worth, here's more parts of my working config. There are more than 42 lines working.
==================================
c2800nm-advipservicesk9-mz.124-24.T2.bin
Version 7.1
Cisco Unified Communications Manager Express
==================================

 load 7916-24 B016-1-0-3
 load 7965 SCCP45.8-4-2S

tftp-server flash:B016-1-0-3.SBN

ephone-type  7916
 device-name 7916
 num-buttons 24
 max-presentation 1
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