epson stylus pro 10000cf troubleshooting

When I turn on my epson stylus pro 10000cf the display reads"wait" and just stays that way.  It no longer
changes to "ready".  How do I troubleshoot this to find out what is wrong or broken?
drjazz88Asked:
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drjazz88Author Commented:
The answer is to get into the maintenance menu, turn off the auto nozzle check and now the printer is "ready".  Then print out the test prints to see where the problem lies.
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joeCANDIDCommented:
Try either of the following:

Turn off your computer and unplug the printer from the back of printer and wait 30 seconds.  Plug back in and see if this helps...if not---
Uninstall and reinstall the software from the Epson website.
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drjazz88Author Commented:
OK.  I did those things already plus I removed the case to make sure there were no obstructions blocking the printhead and carriageway.  
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drjazz88Author Commented:
What's next?
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drjazz88Author Commented:
If I figure this out before the experts can I award the points to myself?
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YiHateuCommented:
Are you using ink or dye model?
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drjazz88Author Commented:
archival
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MidnightOneCommented:
It's entirely possible you, as an end user, can't troubleshoot it. That error can be quite literally anything from the carriage can't move to a fault on the main board.
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drjazz88Author Commented:
When this printer display's says WAIT it means it is:

Resetting Timer IC
Clearing NVRAM
Performing reset operation
Performing ink sequence operation
Initializing the printer
Initializing the paper

I am not an end user.  I am an electronics technician and a computer technician.
The carriage can move so it's not that.  And in my book troubleshooting means figuring out if it a faulty mainboard or something else.  The intent is to replace or repair the actual faulty part whether it is mechanical or electronic, not just throw out the whole printer.

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MidnightOneCommented:
There's no way for me to determine your level of skill given your profile.

For what it's worth, I'm not familiar with this model at all.

Unless you can find a way to trace at which part of its boot cycle the printer is failing, I can't see how troubleshooting it beyond starting to replace modules is possible unless you have a schematic and component-level technical skill.

Given that it's tossing a fairly nonspecific error (and presuming you've done the basic stuff like reloading paper, reseating cartridges, checking the paper path(s), etc.) I'd start with resetting the printer to factory defaults, then a main board replacement.
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Delphineous SilverwingGood Ol' GeekCommented:
What I believe MidnightOne is trying to say and I agree, is that if you have already followed the basic steps to reset the printer and accessories and it continues to hang at "wait", then there is a deeper issue with the printer.

Your qualifications aside, opening up the printer may void your warranty.  If the printer is no longer under warranty, then this point is irrelevant; however, do you have valid schematics to help you determine the correct electrical flow of the printer?  Without a schematic, you are confined to a visual inspection.  With the qualifications you have mentioned and that you pointed out that you have removed the cover, if it were a physically failed part you would already know that and perhaps be on your way to repair.

Your best bet is to work with Epson on this.  I use a similar model (10600) for my photo poster printing.  After 14-15 months it started to hang during initialization.  The problem was with the main logic board, according to Epson.  Unfortunately, they didn't tell me more information but they did honor the warranty even though the printer was out of warranty for a couple months.
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drjazz88Author Commented:
I have the scematic so I would welcome the aid of Epson.  Where on this website do I connect with them?
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drjazz88Author Commented:
Well I am thoroughly disappointed with expert's exchange.  I don't see how you expect to be helpful to people if you don't know anything more that a service technician level I.  And I've cancelled my membership already but I keep getting emails from ee so apparently you can't even get that right.
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Delphineous SilverwingGood Ol' GeekCommented:
It is unfortunate to act so hastefully, especially on a very specialized piece of equipment.  All contributing experts are volunteers and we provide our expertise base on our personal experience.  Not that many persons here have had the privilege of working with large format printers.

Nonetheless, you will continue to receive e-mails on threads which you have started or participated.  To stop this, simply click the "Stop Monitoring" button at the top of the thread.  You might have to close any threads that are still open to stop those e-mails.
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YiHateuCommented:
I feel we did provide as much assistance as possible here.  I also contacted Epson to try and help (see response below).  Here is what I received from Epson Technical Support Site:
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Thank you for taking the time to contact Epson. It is my pleasure to respond to your inquiry. My apologies for the trouble you are having. I suggest that you contact the Epson Connection at 562.276.1305. It sounds as if your printer will have to be serviced by a technician.  Please give the Epson Connection a call so they can send a technician to your door.

If you have a different technical support issue, please submit another email request via our website (http://www.epson.com/support), and we will respond in a timely manner.

Thank you again for contacting Epson.
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Just because one can not actually can't solve the issue themselves and may need to seek professional help does not mean that the answer is wrong. We all volunteer our services and provide help to many users on a daily basis which often are final solutions to the issue at hand!
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