How can I prevent important e-mails going to Outlook Junk Folder.

I am running Exchange 2003 server and some important e-mails are ending up in some of my users MS Outlook Junk folders. I  have Recipient Filter and Sender Filter enable. Is there any way that I can prevent certain e-mails from ending up in my users junk folders.
henjohn1520Asked:
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abt-itCommented:
Use the Whitelist by right-Click in Outlook, Junk-Email Options. Perhabs there is also a possibilty to do this configuration on the exchange server, i have a look.
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henjohn1520Author Commented:
Basically, I rather disable the junk mail folder altogether. I have selected "No Automatic Filtering" under Junk E-mail options. I thought this would disable e-mails going to the junk mail fodler but it didn't. I have add the sender and the senders domain name to the "Safe Senders list". This should take care of it, right?
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Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Yes I have resolved this with GPO's...I setup documentation for the last place I worked...attached here.   It is for Outlook 2003...but Outlook 2007 is not much different.    

Office 2007 adm templates:  http://www.microsoft.com/downloads/details.aspx?FamilyID=92d8519a-e143-4aee-8f7a-e4bbaeba13e7&displaylang=en



GPO---Outlook-SafeSender-Import.doc
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Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
I believe you will be able to disable junk mail folder with a GPO also.
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uescompCommented:
adding the user to safe senders should work fine as long as the content filter is not played with because safe senders is applied to your outlook on the system and not exchange, if the emails are being blocked at the exchange then it will not make it to you to apply the safe senders rule.  If you do not want to miss an email from this client and you have exchange then I would add the users email to the whitelist in exchange, this will prevent the content filter from grabbing the email and deleting it etc.  Whitelist will allow emails to bypass the filter so you will always recieve them.

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henjohn1520Author Commented:
I just want to make sure I do this correctly. What are the steps neccesary to add the client to the Whitelist on the Exchange Server.
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abt-itCommented:
Sorry, i don't find any options inside the Server Manager from Exchange, but perhabs its enough to add the IP Adress of the senders Mailserver
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uescompCommented:
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henjohn1520Author Commented:
I do not have the Intelligent Message Filter enable. how would I benefit from this.
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