Backup/restore individual mailboxes in Exchange 2007


I'm trying to backup/restore individual mailboxes on Exchange 2007 by using Symantec Backup exec 12.5 SP3. However, I am having no luck. Our Exchange server doesn't even have SP1 on it. Would this affect it?


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There are a few requirements when using GRT in BE. Here is a link but they boil down to :

Backup user must have a mailbox, be visible to GAB, be a domain admin (directly), be an exchange full admin (directly) and be a local admin on the Exchange server. Also the email address must be unique using the first 5 characters (MAPI) so if you type the first 5 characters of the address into outlook and press Ctrl+K and get more than 1 choice, it will fail to use GRT.

Granular Restore Technology (GRT) enabled backup of the Exchange Information Store fails with error "Cannot log on to MAPI with the specified credentials"
Additional Documents:
Additionally, you may refer to our online documentation that could be of help. 

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