Bsakely
asked on
When running Windows Experience Index it stops when running the Direct3D 10 Constant Buffer Assessment. Why is this?
I just put together a new HTPC and I have Windows 7 64-bit running on it. I installed drivers for mobo and video card. When running Windows Experience Index it stops working once it runs the Direct3D 10 Constant Buffer Assessment. Does anyone know what could be causing this problem?
What video card is installed? What version of the video driver has been installed?
ASKER
Sapphire VaporX HD5870
I had Catalyst driver suite 10.2 and driver ver 12-115 (8.702)
I updated to Catalyst 10.3
I had Catalyst driver suite 10.2 and driver ver 12-115 (8.702)
I updated to Catalyst 10.3
Try installing the latest version of directx 11.
http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en
Do you have Any Antivirurs Software?
like Karspersky 2010 Av can make problem
If Dont Have any AV Software try this
Go to C:\Windows\Performance\Win SAT
Rename the folder DataStore to OldDatastore, and try Update Your Score again.
like Karspersky 2010 Av can make problem
If Dont Have any AV Software try this
Go to C:\Windows\Performance\Win
Rename the folder DataStore to OldDatastore, and try Update Your Score again.
ASKER
Installing latest DirectX didn't work. No AV software. Folder rename didn't work, it actually didn't even let WEI start up.
ATI 10.4 drivers out. can You test it with ati 10.4 drivers
Please do the following steps to fix WEI error when refreshing score On Windows 7
Step.1
Enable built-in admin account
Click On Start Menu >> Click On All Programs
Click On Accessories folder
Right-click on Command Prompt item & Click On Run as administrator
Please type the following command line in to the coming window
net user administrator /active:yes
There is a space between "Administrator" and "/active:yes"
Log off & then log on the Administrator account
Step.2
This issue may occur if the device driver is not fully compatible with Windows 7
You can try removing and reinstaling the driver as below
Click On Start Menu >> Click On Start Search box
In the Open Box type devmgmt.msc & press Enter
Double click to expand Display adaptors
Right click your video card & click Uninstall
Check Delete driver software for this device check box & then click OK
Restart the computer \r
Step.1
Enable built-in admin account
Click On Start Menu >> Click On All Programs
Click On Accessories folder
Right-click on Command Prompt item & Click On Run as administrator
Please type the following command line in to the coming window
net user administrator /active:yes
There is a space between "Administrator" and "/active:yes"
Log off & then log on the Administrator account
Step.2
This issue may occur if the device driver is not fully compatible with Windows 7
You can try removing and reinstaling the driver as below
Click On Start Menu >> Click On Start Search box
In the Open Box type devmgmt.msc & press Enter
Double click to expand Display adaptors
Right click your video card & click Uninstall
Check Delete driver software for this device check box & then click OK
Restart the computer \r
ASKER
Installed 10.4. Didn't fix the issue. Should I do steps 1 and 2 and then run WEI again? or try step 1 first, and then step 2?
ASKER
New drivers didn't work. currently trying the following: uninstall vid card and software, use windows 7 inplace upgrade to fix any possible file corruption, then reinstall vid card drivers and software. I doubt it'll work but i'll keep trying...
ASKER
Still no luck
ASKER
I just tried running 3dMark Vantage, started up the program, it switched my color scheme to windows 7 basic, then when i went to run the benchmark it started loading things up, last thing i saw it say was 'Creating shader' then the program crashed.
ASKER
Any sages, geniuses, or savants want to chime in?
ASKER
Thanks for the help....
Do you have another card to test with so we can try and rule out hardware,
ASKER
Ive tested with another card. Im quite positive that hardware is not the issue. Its something correlating between the HD 5870, win7 64bit, and directx (directx 10 in specific I think...)
What card was tested? and what was the result? I was able to find information on a similiar issue where a vapor-x 5870 had problems with dx10 and dx11. Directx 9 ran fine but any dx 10 or 11 game or benchmark crashed the video driver
ASKER
Pulled an nvidia GTX 200 series out of a work computer. It ran no problem. That information you found sounds exactly like my issue. Did they find a solution?
ASKER CERTIFIED SOLUTION
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ASKER
II read some people fixed their problem by tweaking their voltages and memory and clock speeds. But that didn't work for me either. So I'm just going to try replacing the card and see if the replacement does the same thing. If it does I guess I'll be going with nvidia.
I hope you mean DirectX 11.
ASKER
What post are you referring to, gheist?
Thread topic.
ASKER
It doesn't even get a chance to run 11. Once it starts on 10 it crashes. Although I have heard from other people with this problem that it crashes on 11 as well.
ASKER
In this case the card was the problem. But for some other people with identical cards, driver updates worked. So you can't just assume it's specifically a hardware issue if a different VGA card worked (the problem card being from ATI and the one that worked from nvidia - completely separate software)