I would like to setup remote assistance to all my users on the domain. I'm running Windows Server 2003 and have some XP Pro and Windows 7 users. I need to be able to remote assist the users so we can both see what each other is doing without their permission. If someone is having a problem I need to be able to quickly show them how remotely so they can learn and not bother me anymore.
I tried using the Remote Control Add-On for Active Directory MMC Snap-ins, thinking this would allow remote assistance, but it seems to only be remote desktop through active directory (lame).
Would VNC be my best sollution? Is there a remote assistance option for Active Directory that would also handle Windows 7 machines?