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Windows XP shutdown Hanging Issue

I have a Windows XP system that hangs on shutdown.  The system reboots without any issues.  Any tools or ideas to troubleshoot?  The system is clean for the most part.  Only the AV is running in the background.  I have used Msconfig to take the av out of startup and tried to shutdown with no success.
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JJMarquart
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JJMarquart
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1 Solution
 
PlantwizCommented:
Is this a new issue?  Or one you have had for a long time?

What is in your error log?  

Start Menu | Help | Pick A task | Tools | Advanced system Info | View the error log
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PlantwizCommented:
OR

((but you stated you went to MSCONFIG already.. did you try this))

Start | Run | TYPE  "MSCONFIG" | Startup Tab
disable check DISABLE ALL | APPLY and reboot
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JJMarquartAuthor Commented:
The only thing in the Run keys is the AV.
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PlantwizCommented:
1 -What does the Error log report?  

2 - Do you understand how to get there?  Instructions are listed in 04/27/10 01:31 PM, ID: 32307101
But if you need something additional, let me know at what point you do not understand those.

3 - Do you have any HP devices installed?

4 - In the suggestion 04/27/10 01:34 PM, ID: 32307292, When you enter MSCONFIG, what do you have in startup?  Only AV is that what you are stating?
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pete838344Commented:
Try the following:

Unplug the network before you shutdown, wait for 1 minute and shutdown

if this does not help try booting without the network then shutting down and seeing if you still have the same problem

I have seen this a few times and 95% percent of the time it has been the network card and/or driver.
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JJMarquartAuthor Commented:
BIOS update fixed it.  It was doing the same thing even in miniPE.  Thanks for the suggestions!
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