Need to give permission to a Help desk user to Remote control Terminal sessions

We have a Help Desk user that needs to Remote Control Terminal Sessions. I "allowed" in Terminal  Services Configuration--Connections--rdp-tcp--Permissions--Advanced--(username) allowed "remote control, but when he logs in Terminal Server then Terminal Services Manager--rightclick on a user session--Remote Control, he gets an error "Session (IDxx) remote control failed" (Error 5 --Access is denied)
Your help would be greatly appriciated.
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Try putting them in the appropriate group in active directory that allows for remote access.
Are they in the domain admin group?
swolff1ITAuthor Commented:
The user is not in domain admin group and cannot be given these type of permissions.
Then you need to make the user in question a part of the remote desktop group on the local machine.
swolff1ITAuthor Commented:
That worked! Thank you very much for your recommendations and help.
Sure thing dont forget to close the question.

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