Windows 7 Jump Drive Issue

I posted this question some time back and wanted to let every one know the problem still exists

To refresh everyone here is the error when I plug in my sandisk cruser 32 gb jump drive

Type :            Error
Date :            4/20/2010
Time :            5:18:33 PM
Event :            11
Source :            Disk
Category :      None
User :            N/A
Computer :      TGKW001.our.network.tgcsnet.com
Description:
The driver detected a controller error on \Device\Harddisk5\DR5.



Now I called Sandisk they claim they support windows 7 and the device is a plug and play device

I called Dell they sent me a new pc and even a different model still the error occurs

I called Microsoft still have an open case with them the problem was escalated and they came back saying it is a sandisk issue
I did not accept that answer and asked to speak to a manager of support he is now looking further into the issue

So I got every one scratching there heads

Does any one have a jump drive that does not prodcue this error on a windows 7 pc

If so what is the model and brand?

Microsoft was asked for a hardware compatibility list that includes jump drives and they had no answer

I hope someone has the answer the best have tried

Thanks

Tom
InserachofAsked:
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B HCommented:
does it work in an XP machine?  is it fat32 or ntfs or something else?

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InserachofAuthor Commented:
yes it works on my windows vista pc my windows xp machine and 3 of my windows 2003 servers all are dell computers of various models

It is formated as ntfs also

Only windows 7 gives this error very strange
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mrcannonCommented:
Sounds like an issue with that specific flash drive and Windows 7.  I would try these steps.

1. copy all data to a folder on a system that can access the flash drive.
2. reformat the flash drive (if it is currently using ntfs / format as fat32 or vice versa)
3. try accessing the newly formatted flash drive in your windows 7 box

does it work
yes = windows 7 did not like the previous format of the flash drive for some reason.  Go back to pc with the copy of the data and copy it to the newly formatted drive

no = Windows 7 and the flash drive are incompatible.  Buy another flash drive and copy the data to it.  Check the Windows 7 compatibility list here
http://www.microsoft.com/windows/compatibility/en-us/default.aspx

take care.
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B HCommented:
i wonder if your registry location for \Device\Harddisk5\DR5
is expecting a different usb drive.... maybe somehow this got the same guid of something else?

a quick glance here http://msdn.microsoft.com/en-us/library/ms894085.aspx
you should be able to find the registry location specific to this thing, back it up, whack it, plug it in
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btdownloads7Commented:
When you plug the drive into the XP machine, do you get the custom Sandisk U3 icon in the system tray? If so, that custom flash-drive OS is causing problems with Win 7. The only way that I know to get it working properly is to copy all the data off the flash drive, then remove the U3 system from the drive (which will reformat it and wipe the data), and then copy the data back to the drive. It should then work on any other PC
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nobusCommented:
i work with 4 different usb drives on W7 :
sony 8 Gb, a commercial typr 1 Gb, a 512 Mb, and a 256 Mb - without problems.
i fear you have a problem with the electronics on that drive. can you ask for a replacement to test ?
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InserachofAuthor Commented:
i downloaded the program from sandisk to remove the U3 software

Also reformamated the drive as fat32

Still getting the same event 11

contacted sandisk again they are researching the issue

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B HCommented:
have you looked into my comment above?
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nobusCommented:
post results from sandisk !
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InserachofAuthor Commented:
Sandisk Update

They have decided to replace my sandisk cruzer

They are going to test one on Windows 7 before they send it to me

They also told me that U3 support is going to be dropped soon no need for that any way

It is looking like I have a bad unit we will wait and see

got my fingers crossed
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nobusCommented:
as i posted :

i fear you have a problem with the electronics on that drive. can you ask for a replacement to test ?
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InserachofAuthor Commented:
Yes Sandisk is preparing one for me they are testing it with Windows 7 first

Maybe a week or so waiting to hear from them
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InserachofAuthor Commented:
update still waiting on sandisk for the replacement unit
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InserachofAuthor Commented:
update just received the replacement sandisk cruzer and guess what the same bloddy error

What in the heck is up with windows 7 and jump drives


This is driving me crazy

now they sandisk is saying it is my computer they are crazy

This is the second computer I received from dell and it is not the computer

Back to the experts again  any ideas?
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InserachofAuthor Commented:
now they want me to test it on another windows 7 pc what do they think I have windows 7 machines to test on I only have one windows 7 pc now this is nuts
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B HCommented:
the next logical step is indeed to test on another win7 machine, not the same model

it could very well be a flaw in the bios for that machine, chipset driver, or combination of that and the specific processor.

it's quite likely a flaw that was never found and thus never patched in any of the latest drivers or bios images.

dell can send you unlimited machines of the same model and the problem would still exist, same if sandisk sends you unlimited flash drives identical to what you have

given the size of sandisk as a company, and dell as a company, and you as an end user....you'll never get them to recognize the problem and fix it.  only likely course of action is a different model of computer, or a different model of flash drive

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InserachofAuthor Commented:
A different model of flas drive is the best method

Any suggestions

Brand model etc


Thanks
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B HCommented:
well, stay far away from ebay, there's a ton of fake usb drives out there

sandisk, contrary to your experience, is a really good company for this - but in my opinion corsair is even better

http://www.corsair.com/products/voyager/default.aspx

for your troubles, sandisk should buy you a corsair voyager that would be awesome.  at a minimum they should arrange a total refund for you
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nobusCommented:
you can test it on a friends, or relative's pc..
also, i suppose they will do it in a shop for you
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InserachofAuthor Commented:
I tested it on another Windows 7 pc the other day and it gave the same error messages

Sandisk has an issue with windows 7  Dell or microsoft

nt sure who is at fault here

will try another brand soon
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B HCommented:
wow i'll remember to stay away from that model of usb stick

i don't know who to assign blame to either... microsoft for not incorporating the functionality... or sandisk for not writing a proper driver

you've ruled out the dell model you have - was the new win7 pc also a dell?  any chance to test on win7 non-dell?

not that it'd matter at this point
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InserachofAuthor Commented:
if i new of someone who has win 7 on a pc pther than Dell I would test it on that also but still searching for someone

Yes the new pc with win 7 was a dell also

Still searching........................
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nobusCommented:
come over here, i have one -self made !
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B HCommented:
Walk into bestbuy and use the demo laptops
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InserachofAuthor Commented:
Update

I reviewed this http://www.corsair.com/products/voyager/default.aspx

I ordered one will have it sometime next week will test and post results
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InserachofAuthor Commented:
Ordered one and so far so good

Tried it several times

Sandisk needs to go back to the drawing board
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