Hello All Experts,
We have using Cisco UC520 Router with two analog line, There are 8 Cisco IP Phone configure for internal usage as a intercom, each department have a one IP phone e.g. 201 for Sales, 202 Marketing, 203 Account, 204 Technical support, I mean The idea is to build up a simple IVR system so that callers are put through an automated menu, where they can choose various options by pressing their keypads. like press-1 for sales, press-2 for Marketing, Press-3 for Account etc..& call should be forward as per requirment of callers, i realy don't know where to should start...
Can anyone suggest me, what should i do for that ?