Exchange 2010 - email address policy

Moving Ex2003 to Ex2010 and have upgraded the Default Email Address policy but it simply is not being applied.
Firstly when I create a new mailbox (using EMC) the 'alias' is not auto-filled in, which I thought it would from the default email address.
Also when I create a new user (who is a member of staff) they get an email address based on the 'Staff Email Address Policy ' I created (firstname.lastname) but not on the default which should just be 'alias'@domain.com.

It is saying applied - true, has 'lowest' priority' and did not have any managed folder details on it when migrated.
LVL 1
PeteAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

BusbarSolutions ArchitectCommented:
This is because the one you created has a higher priority, try to create a new one other than the default and apply it to the selected users, you can for sure change the priority between custom policies but not the default one
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
PeteAuthor Commented:
but surely a user has the policies applied to them depending on the groups they are in, so a member of staff gets the 'staff policy' and next on the list is 'default policy' which gets applied to all mailboxes.
why is the priority important here?
0
BusbarSolutions ArchitectCommented:
I believe that users getting the wrong email address got the 2 policies applied, can you confirm that by checking the email tab and see the email assigned to the user
0
PeteAuthor Commented:
i think I have misunderstood the way it works, will test tomorrow, but correct me if i'm wrong:
- a staff member in the staff OU will only get the 'staff email address policy'
- any other user not in the staff OU will only get the 'default email address policy'
so if I add alias@domain.com as a further email address format in the staff policy they will then get both.
 
0
BusbarSolutions ArchitectCommented:
Yes
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.