BES Server unticking inbox folder redirection?

Hi There

Little problem that is happening on a BES server of ours.

A user complains of not being able to access her emails on her blackberry, after looking into the issue and going trough the basic restart and service books we found that the "folders to redirect" option had set itself to Sent Items and nothing else.

Selected Sent items and Inbox and all was working again. A month later (around that time) it deselects Inbox and leaves Sent Items again on the folder redirection.

Any ideas what may be causing this?

BES Server is V4.1.6.15 and has 11 Users.
Server is Windows Server 2003 R2, Dual Core Opteron, Processor 2212, 2Gb RAM.

Jamie Thorpe
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Here is a RIM KB artical on this

It seems that if you it is a known bug and your version of BES needs to be updated the latest is SP 7

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
here is the download link to the latest SP and MR for BES 

riverbankAuthor Commented:
OK Brilliant, ill give that a go and let you know.
Become a CompTIA Certified Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

riverbankAuthor Commented:
Link is down? any ideas?
Try this link

on the right side middle under downloads, select "Service packs, maintenance releases and hotfixes"

riverbankAuthor Commented:
Thanks Very Much!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.