BES Server unticking inbox folder redirection?

Hi There

Little problem that is happening on a BES server of ours.

A user complains of not being able to access her emails on her blackberry, after looking into the issue and going trough the basic restart and service books we found that the "folders to redirect" option had set itself to Sent Items and nothing else.

Selected Sent items and Inbox and all was working again. A month later (around that time) it deselects Inbox and leaves Sent Items again on the folder redirection.

Any ideas what may be causing this?

BES Server is V4.1.6.15 and has 11 Users.
Server is Windows Server 2003 R2, Dual Core Opteron, Processor 2212, 2Gb RAM.

Thanks
Jamie Thorpe
LVL 1
riverbankAsked:
Who is Participating?
 
mystics7Commented:
Here is a RIM KB artical on this

http://www.port3101.org/featured-blackberry-kb-articles/1409-kb18549-redirection-inbox-folder-turned-off-after-bes.html

It seems that if you it is a known bug and your version of BES needs to be updated the latest is SP 7
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mystics7Commented:
here is the download link to the latest SP and MR for BES

https://www.blackberry.com/Downloads/browseSoftware.do 

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riverbankAuthor Commented:
OK Brilliant, ill give that a go and let you know.
Cheers
J
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riverbankAuthor Commented:
Link is down? any ideas?
 
J
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mystics7Commented:
Try this link
http://na.blackberry.com/eng/support/software/server.jsp

on the right side middle under downloads, select "Service packs, maintenance releases and hotfixes"

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riverbankAuthor Commented:
Thanks Very Much!
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