Outlook 2003 on Server 2003 Terminal Server - Safe Mode Prompts

I have a dozen or so users accessing Outlook 2003 on a 2003 Terminal Server.  A few times per day I get the following error:

Log: Application
Type: Error
Event: 2000
Time: 12:03:35 pm 28-Apr-10 UTC
Source: Microsoft Office 11
Category: None
Username: N/A
Computer: TERMSRV
Description: Accepted Safe Mode action : Microsoft Office Outlook.


It doesn't happen every single time Outlook is opened - but I've been able to recreate the issue with my test account.

Any ideas?
sknoll84Asked:
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MightySWCommented:
Hi,
http://support.microsoft.com/?kbid=319517

This will help, just use 11.0 key rather than 10.0 key.

(HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\11.0\Outlook\Resiliency)

HTH
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sknoll84Author Commented:
I'm already using 11.0
10.0 did not exist in HKLM

Any other ideas?
0
MightySWCommented:
yes, you have to delete that reg key:

HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\11.0\Outlook\Resiliency

You should have that one.
0
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sknoll84Author Commented:
it's been nearly 24 hours since i deleted this key, even after a reboot of the server i continue to get safe mode prompts
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MightySWCommented:
Sorry, forgot to mention this: when you delete that resiliancy key you MUST answer NO on the yes/no prompt.

Also be sure that outlook is not in their local startup profile or the all users startup folder.

You may have to del the key again, and then answer no.
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sknoll84Author Commented:
since i've deleted that key, i no longer have it.......

outlook is not in anybodys startup
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MightySWCommented:
Yeah, more than likely you still had connections under terminal services when you deleted the key.  Be sure to log all sessions out, reboot the server, ensure no connections get in after the reboot (perhaps safe mode), and then delete the key.  They key should be back.  That is what causes safemode and prompting.

Let me know.
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MightySWCommented:
Also, go ahead and wipe out this key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency
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sknoll84Author Commented:
clean reboot after all users logged off

HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\11.0\Outlook\Resiliency
&
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency

still dont exist.  still get the safe mode prompts.
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MightySWCommented:
Try to reset extend.dat and outcmd.dat by renaming them to .old when Outlook is closed. You can find the locations below;

extend.dat: This file keeps the settings of installed Exchange Client Extensions add-ins and their status.

C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook
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Windows Server 2003

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