I fix PCs for a living and this is for my customer.
Problem is on this XP Home SP3 PC, when I try to install a usb connect HP Deskjet 5740 (from the install CD that came with the printer and supports XP), immediately after the install starts (with usb cable NOT connected as HP directions REQUIRE) I get the following error:
"Print spooler (spooler): The service cannot be started either because it is disabled or because it has no enabled device associated with it"
PLEASE NOTE THE FOLLOWING
(A) In Services.msc the Print spooler is set to Manual and Stopped (which I believe is incorrect BUT AM NOT SURE). I change it to automatic and Start it AND IT STARTS. (Yet the error message cliams it cannot be started ??? How is that ???)
Note: After I start the install and get the above error and go back into services.msc the Print Spooler service is NOW stopped.
(B) On the Log In tab for the Print Spooler Service it is **IS** ENABLED for the HW Profile.
(C) The Print Spooler service depends on the RPC service which IS started.
(D) I run sfc /scannow and it finds NO corrupt protected system files.
(E) I try System Restore to before the problem began and it willl not do the restore even though a restore point before the problem began does exist. This last point is very very INCONVENIENT especially since a friend had EXACTLY the same problem with a HP printer and solved it with Sytem Restore.
(F) I also tried using the latest Full Install driver from the HP website for this printer and got the same error message.
I do not know the history here and that matters. I am fairly sure the customer did not properly uninstall the printer (even though Control Panel>Printers is empty and there is no HP Printer entry in the Add/Remove Programs list) because on this Dell PC there are HP folders in Program Files, HP keys (printer related) in the registry,and
in the ...system32/spool subfolder subfolder etc there are many hp dll files AND if the printer had been properly uninstalled none of these (not even one) would be there.
Now I have deleted all the HP Program File folders (and Program File\Common Files hp folders) and deleted the HP registry entries (after exporting the keys to be on the safe side) and deleted the ...system32\spooler subfolder HP stuff (after copying all the hp files to a desktop folder just in case...) AND I STILL HAVE THE PROBLEM. However, there may still be hp related stuff in places on this PC I have not looked.
Please provide a solution other than doing a Repair Install.
I usually only do a Repair install if the PC partially boots and not to fix problems on a booting PC but if no solution is posted here that would be my next option. Also this is an XP SP3 PC and MS never released SP3 CDs (again extremlely inconvenient for people in my profession) and I do NOT have confidence in my slipstream created XP Home SP3 CD because in the 3 times I have used it, it has failed to fix the problem twice and the 3rd time I am not sure of the result. And slipstream creation instructions to my knowledge DO NOT COME from MS and are not blessed by them so I am not 100% confidant such CDs COMPLETELY work. And a Repair install REQUIRES that the CD has the same or higher SP level so I can NOT use my MS logo XP Home SP2 CD to do a Repair install.