AtlanticBizMike
asked on
Users getting quote alerts when quotas are not set
I have users getting the following mailbox warning: The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.
Diagnostic information for administrators:
Generating server: PhaseIIMfg.local
APhaseII@PhaseIIMed.com
#550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuota Exceeded:1 6.18969:A4 000000, 17.27161:00000000A40000000 0000000010 0000000000 000, 255.23226:00000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:0E000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 2.22787:00000000, 4.13032:0F010480, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.6276:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:2D000000, 4.16585:DD040000, 0.32441:2F400000, 4.1706:DD040000, 0.24761:00000000, 4.20665:DD040000, 0.25785:DD040000, 4.29881:DD040000". ##
The users actually get the message, however, the e-mails are delivered.
When a look at a mailbox though Exchange Management Shell I get:
[PS] C:\Windows\System32>get-ma ilbox -id "BMello" | fl *quota*
ProhibitSendQuota : unlimited
ProhibitSendReceiveQuota : unlimited
UseDatabaseQuotaDefaults : False
IssueWarningQuota : unlimited
RulesQuota : 64KB
I have restarted the services, and dismounted and remounted the storage group to no avail.
HELP!
Diagnostic information for administrators:
Generating server: PhaseIIMfg.local
APhaseII@PhaseIIMed.com
#550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuota
The users actually get the message, however, the e-mails are delivered.
When a look at a mailbox though Exchange Management Shell I get:
[PS] C:\Windows\System32>get-ma
ProhibitSendQuota : unlimited
ProhibitSendReceiveQuota : unlimited
UseDatabaseQuotaDefaults : False
IssueWarningQuota : unlimited
RulesQuota : 64KB
I have restarted the services, and dismounted and remounted the storage group to no avail.
HELP!
the database limits applies in database, and each user take his limits from his database by default, if you want to change this limit per user then use user properties in exchange management console and set the limits u want
ASKER
There are no limits set on the individual users or globally. Atleast not in any menus that I am looking at.
When I use EMC - Recpient Configuration - Mailbox and properties on any user I do not have "Use mailbox defaults" checked or any of the sub-options.
Also when I go into the EMC - Server Configuration - Mailbox and look at the "Mailbox database" under the "First Storage Group" and then check properties and Limits I have nothing checked under "Storage Limits"
When I use EMC - Recpient Configuration - Mailbox and properties on any user I do not have "Use mailbox defaults" checked or any of the sub-options.
Also when I go into the EMC - Server Configuration - Mailbox and look at the "Mailbox database" under the "First Storage Group" and then check properties and Limits I have nothing checked under "Storage Limits"
ASKER
Here are a couple screen shots that I took
EMC---Mailbox-Defaults.gif
EMC---Mailbox-Defaults.gif
ASKER
Here is the Database Screen Shot.
EMC---Mailbox-Database-Limits.gif
EMC---Mailbox-Database-Limits.gif
ASKER
As I am looking around the system I am also getting an Event log "Event 1022" showing an "error 1245"
Event-Log-Error.gif
Event-Log-Error.gif
ASKER
The text of the Event is:
Log Name: Application
Source: MSExchangeIS Mailbox Store
Date: 4/28/2010 11:14:09 AM
Event ID: 1022
Task Category: Logons
Level: Error
Keywords: Classic
User: N/A
Computer: NEO.PhaseIIMfg.local
Description:
Logon Failure on database "First Storage Group\Mailbox Database" - Windows account NT AUTHORITY\NETWORK SERVICE; mailbox /o=PHASEIIMFG/ou=first administrative group/cn=Recipients/cn=Adm inPII.
Error: 1245
Client Machine: NEO
Client Process: edgetransport.exe
Client ProcessId: 0
Client ApplicationId: Client=Hub Transport
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeIS Mailbox Store" />
<EventID Qualifiers="49168">1022</E ventID>
<Level>2</Level>
<Task>16</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2010-04-28T15: 14:09.000Z " />
<EventRecordID>213679</Eve ntRecordID >
<Channel>Application</Chan nel>
<Computer>NEO.PhaseIIMfg.l ocal</Comp uter>
<Security />
</System>
<EventData>
<Data>NT AUTHORITY\NETWORK SERVICE</Data>
<Data>/o=PHASEIIMFG/ou=fir st administrative group/cn=Recipients/cn=Adm inPII</Dat a>
<Data>1245</Data>
<Data>First Storage Group\Mailbox Database</Data>
<Data>NEO</Data>
<Data>edgetransport.exe</D ata>
<Data>0</Data>
<Data>Client=Hub Transport</Data>
<Binary>C9C7E0897E58ED42A6 48AF95BFCF 29865B4449 41475F4354 585D00005E 000000FFD4 0A00000000 0000025000 00003A67F0 1FFE000000 0359201000 000000E832 40100F0104 80A41D4010 0F010480A4 1940100F01 0480841240 1005000780 8418401005 0007805916 4010DD0400 0059194010 DD04000097 084010DD04 0000</Bina ry>
</EventData>
</Event>
Log Name: Application
Source: MSExchangeIS Mailbox Store
Date: 4/28/2010 11:14:09 AM
Event ID: 1022
Task Category: Logons
Level: Error
Keywords: Classic
User: N/A
Computer: NEO.PhaseIIMfg.local
Description:
Logon Failure on database "First Storage Group\Mailbox Database" - Windows account NT AUTHORITY\NETWORK SERVICE; mailbox /o=PHASEIIMFG/ou=first administrative group/cn=Recipients/cn=Adm
Error: 1245
Client Machine: NEO
Client Process: edgetransport.exe
Client ProcessId: 0
Client ApplicationId: Client=Hub Transport
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchangeIS Mailbox Store" />
<EventID Qualifiers="49168">1022</E
<Level>2</Level>
<Task>16</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2010-04-28T15:
<EventRecordID>213679</Eve
<Channel>Application</Chan
<Computer>NEO.PhaseIIMfg.l
<Security />
</System>
<EventData>
<Data>NT AUTHORITY\NETWORK SERVICE</Data>
<Data>/o=PHASEIIMFG/ou=fir
<Data>1245</Data>
<Data>First Storage Group\Mailbox Database</Data>
<Data>NEO</Data>
<Data>edgetransport.exe</D
<Data>0</Data>
<Data>Client=Hub Transport</Data>
<Binary>C9C7E0897E58ED42A6
</EventData>
</Event>
this is because the mailbox is disabled(full quota), if the quota is under limit, this error log will go immediatly
it's Strange issue,but i wondered what is the default value for the mailbox limits in this case, is it stored in Active directory database, i did some search, but i canot reach to any result, any help will be helpful
but now i suggest to set limits in per database or per user, then restart information store service so that changes can take effect immediatly
it's Strange issue,but i wondered what is the default value for the mailbox limits in this case, is it stored in Active directory database, i did some search, but i canot reach to any result, any help will be helpful
but now i suggest to set limits in per database or per user, then restart information store service so that changes can take effect immediatly
ASKER
I added a quota that was 40% more than the user had in his mailbox. Restarted the information store service and I still have the same problem. Both inside and outside e-mails get warnings that the mailboxes are full, however, the message is delivered to the users.
Try Restarting HUB transport server, and if u have Edge server restart it also,and test again
Hi,
Set the Limits on the User settings more than the mailbox Size and wait for some time and check if this fixes. Once this is fixed then try to remove the value and set it blank and apply the same.
See how it goes
Regards,
Krishna
Set the Limits on the User settings more than the mailbox Size and wait for some time and check if this fixes. Once this is fixed then try to remove the value and set it blank and apply the same.
See how it goes
Regards,
Krishna
ASKER
I do not see a HUB transport server - I restarted MS Exchange Transport and that did not change anything
ASKER
Hi Krishna,
What is a reasonable time? I set one about an hour ago. It still has not affected the problem. All of the customers and vender outside are getting this message. So time is of the essense on getting it fixed.
Based on the error log it seems to have something to do with rights, but I can not seem to figure out how to address that.
Mike
What is a reasonable time? I set one about an hour ago. It still has not affected the problem. All of the customers and vender outside are getting this message. So time is of the essense on getting it fixed.
Based on the error log it seems to have something to do with rights, but I can not seem to figure out how to address that.
Mike
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