One of the users I support has a Western Digital Passport Studio 2 hard drive that he's been using for a bit less than a year. He was attempting to save something onto it yesterday, and he received an error message saying that the disk wasn't usable (even though he'd been using it quite a lot recently). Then he brought the drive to me.
I've tried both the USB and the S-ATA interfaces of the drive, and the results confuse me. When I connect the drive to the computer using the USB cable (having plugged the drive into its control board, of course), Windows (and even the computer BIOS) recognizes the drive as a WD Passport, but the drive shows up as "not initialized." I've attempted to use some software tools, like R-Studio and GetDataBack, with the drive plugged in in this way, but though both programs can detect the drive, neither can do anything with it -- there are no scan options or anything. I've booted into Linux with the drive connected in this fashion as well, but in this case the operating system can't even recognize the drive is present.
Alternatively, when I remove the drive from the control board and plug it in directly using an SATA cable, I receive a "hard drive failure" message, neither Windows nor the BIOS recognizes the drive, and it doesn't even show up in the Disk Management console. Likewise, when I boot into Linux with the drive connected in this fashion, the drive isn't recognized at all.
I'm thinking that this means the drive is dead, but as a last resort, before I have to tell the fellow that his drive has died and the data on it are unrecoverable, I wanted to ask you all if you can think of any other options for recovering the data on the drive.
Thanks very much for any help you can offer.