Remote Desktop stalls

Hello all
I have several clients who connect through remote desktop to my Server 2003 and most of them work all day long with very few glitches, but a couple of them experience what I call a Stall.  They minimize their desktop to do some other work and when they come back, the window is locked up.  They can minimize the screen no problem, but if they hit the X to close it, nothing happens.  If they hit the X and then minimize it, the RDP session closes and no problem.  What is causing the stall and how can I fix it?

Jon
jonmenefeeAsked:
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uzunoffCommented:
Check to see if the service is timing out and what are the settings for them:
Under the Local Computer Policy\Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Sessions folder, the following settings can be made:

• Set time limit for disconnected sessions
• Set time limit for active sessions
• Set time limit for idle sessions
• Terminate session when time limits are reached

Under the Local Computer Policy\User Configuration\Administrative Templates\Windows Components\Terminal Services\Sessions folder, the following settings can be made:

• Set time limit for disconnected sessions
• Set time limit for active sessions
• Set time limit for idle sessions
• Terminate session when time limits are reached
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jonmenefeeAuthor Commented:
Thanks, I will check those settings out.  I am also beginning to think it might be an issue with the ISP because I am on a T-1 provided by another company and my session hasnt timed out or stalled at all.  Then again... who knows.  When I am logged in through my Verizon card I get stalls to.  But in the meantime I will check out your stuff and see what happens.

Thanks!!
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uzunoffCommented:
It is quite possible going through different networks that they have different timeout values. Maybe they are blocking the "keep alive" packets. but I am not 100% sure on the way remote desktop handles the connection
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jonmenefeeAuthor Commented:
Well, I made some changes yesterday.  I didnt get a chance to ask the customer how it went today, but I will give them a call tomorrow and see if there was any difference.
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