Windows could not start the offline files service on local computer

I do not have the option : always make files available offline.

Upon further research, the problem lies with the service not being able to start:

Windows could not start the offline files service on local computer

Does anyone know how to fix it? O/S is Windows 7 professional. 64 bit

I opened a ticket with Microsoft, but got a tech who has absolutely no knowledge of offline folders and wasted the last 24 hours trying to get it working. Absolutely no improvements whatsoever.


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Is there an existing cache folder for the offline files?  (This is in Windows\CSC)

I found a similar problem with Windows Vista where a tech gave the following advice which apparently worked for the person with the problem (maybe it will work in Windows 7 also):

quotation from that page:

We'd like you to try reinitializing the cache and then checking whether
Offline Files starts. Please review the following instructions carefully
before proceeding:

To reinitialize the Offline Files cache, create the following DWORD registry
value with a value of 1 and restart the system.


*Note that any unsynchronized changes will be lost. In addition, any files
and folders pinned by means other than Folder Redirection or Group Policy
will no longer be pinned on that client.*

The setting of this registry value may be automated using REG.EXE.

REG ADD "HKLM\System\CurrentControlSet\Services\CSC\Parameters" /v
FormatDatabase /t REG_DWORD /d 1 /f

mbudmanAuthor Commented:
I tried that, but it did not work.
Do you see any further details about the problem when you use the Windows Event Viewer?  (type EVENTVWR.MSC in the search dialog box off the Start Menu and hit Ctrl-Shift-Enter)
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mbudmanAuthor Commented:
Nothing in event viewer

I am going through different restore points to see if it makes a difference.

If you type GPEDIT.MSC in the search dialog box and hit ctrl-shift-enter, and take a look at the group policy settings for offline files, is there something disabled that shouldn't be?  For example:  Computer Configuration -> Administrative Templates -> Network -> Offline Files -> Allow or Disallow use of Offlines Files feature set to Disallow?

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mbudmanAuthor Commented:
Already check group policy - both for local computer and Domain - not configured.

I will also note that I have another computer in same container without problem.

I did find a restore point where it is working, so I am going through the various points util I find out what broke the mechanism. However it is extremely slow process.

mbudmanAuthor Commented:
Thank you for your assistance

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Windows 7

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