ultravnc single click

I have tried to use this product and it's single-click add-on at http://www.uvnc.com/addons/singleclick.html to create a single-click option for my customers to connect to me.  I have my own reasons for wanting to use it instead of other tools.  

I have been able to load VNC and connect to the tester initially to confirm that it would all work at least "without" the single-click option.

Now that I am ready to create the single-click option, I am following the steps below.

1. Enter the correct parameters into the helpdesk.txt file here http://www.uvnc.com/pchelpware/sc/helpdesk.html
2. Zip it up into a zip file and pass it through this tool http://www.uvnc.com/pchelpware/sc/creator.html to generate the singleclick.exe file the customer will use to connect.

When the customer clicks the EXE (which now contains my IP as derived from the helpdesk.txt file), they get a little task bar icon that says listening and that's it.

Note that my email is tedpenner at gmail dot com if anyone that knows what they are doing would like to help me test this.  I would very much like some help and can offer anyone that can get it working a web page with your own exe file on it.

I thank you for any help you can provide.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Sounds like a firewall issue possibly.

1.  Have you set a rule on your firewall/router to route the traffic to a particular ip address in your LAN?
2.  You said this is pointing at your IP address.  Do you have a static public ip address?  If not you should be using a dynamic ip address host name, using a dynamic IP update tool to update the host name and use the host name instead of ip address in your helpdesk.txt file.  Learn more abou this at a site like dyndns.org

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rtod2Author Commented:
It is dynamic but never changes.  I am aware of dyndns and once we get it working, we will be putting a name and not a number.  For now, it's not a firewall issue because we verified the connection before we started trying to configure single-click and all was well.  If you can find me in chat, I sure would be grateful to you.
rtod2Author Commented:
It appears that I have both a 2wire wireless dsl modem and a linksys wrp200 voip router.   I have access to both and have set the port forwarding to 5500 on both.  When running a port scan, 5500 isn't open.  How can I fix it?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.