Our company has a remote office without any particularly tech-savvy staff, and an employee that has recently left the company had installed a finger print scanning feature on his company owned Dell Latitude E6400 notebook. He is unable to come back to provide access to it, and doesn't remember the password.
It sounds like the security system is at the bios level, so we can't even get into the bios without a successful finger print scan.
We understand it is possible to get Dell to reset the bios, but we are hoping for a quicker solution. Is anyone aware of another way to get access to the notebook? It's likely there's work related material stored on it that is needed by the office too.