Word hanging when trying to print

I have a problem with a users laptop. They have a network printer as their default printer. The problem occurs when they are off site and cannot "see" this printer. When going into word and clicking PRINT, word hangs for 2 or 3 minutes. The easy fix is to change default printer but the client is insisting on keeping this as the default printer. The funny thing is that in other programs, EVEN including excel and powerpoint....this doesnt happen.

Ive tried a complete uninstall/reinstall/detect and repair, deleted everything from the registry etc and no luck...HELP!
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lukerussellAsked:
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VerdataCommented:
Does the printer go "offline" when the user isn't connected to the network?
Is this a true networkprinter with its own ip or is it installed as a shared printer on a server or other pc.
lukerussellAuthor Commented:
We resolved the issue last night with microsoft KB280821 - We removed the printer which was as a network printer and added it as a local printer with a mapped virtual port pointing to the server IP address and the printer name \\192.168.0.10\printer . The printer is unreachable obviously when they are off site but word no longer hangs when opening the dialog box. For some reason it is much happier with a local install than a network install!

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