Word hanging when trying to print

I have a problem with a users laptop. They have a network printer as their default printer. The problem occurs when they are off site and cannot "see" this printer. When going into word and clicking PRINT, word hangs for 2 or 3 minutes. The easy fix is to change default printer but the client is insisting on keeping this as the default printer. The funny thing is that in other programs, EVEN including excel and powerpoint....this doesnt happen.

Ive tried a complete uninstall/reinstall/detect and repair, deleted everything from the registry etc and no luck...HELP!
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Does the printer go "offline" when the user isn't connected to the network?
Is this a true networkprinter with its own ip or is it installed as a shared printer on a server or other pc.
lukerussellAuthor Commented:
We resolved the issue last night with microsoft KB280821 - We removed the printer which was as a network printer and added it as a local printer with a mapped virtual port pointing to the server IP address and the printer name \\\printer . The printer is unreachable obviously when they are off site but word no longer hangs when opening the dialog box. For some reason it is much happier with a local install than a network install!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.