Out of office assistant

We recieve the error below when trying to access the out of office assistant, we have spent days searching for a solution  every result seems to point to an issue with autodiscover we have tried many different things, updated all links in exchange we can find to point to our certificate, checked autodiscover dns settings etc, i will list below the logs and test run in outlook


The out of office assistance works in OWA but not outlook just to confirm
outofoffice.jpg
Bolton09Asked:
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Bolton09Author Commented:
attached email test config
the black out lines are the correct address for our certificate web address
outofoffice2.jpg
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Phil_taylor1980Commented:
what firewall do you have? is it set as a HTTP/S proxy?

If so make sure the proxy is both aware of the server IP by name, and that HTTPS connection from the internal firewall is allowed to the server
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Phil_taylor1980Commented:
sorry that should read "HTTPS connection from the internal network is allowed from the server
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Phil_taylor1980Commented:
Apologies i am struggling with typing this morning!

"HTTPS connectio from the interal network is allowed to the server"
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shauncroucherCommented:
You may also want to run Exchange Best Practices Analyser (Exchange Management Console --> toolbox --> Exchange BPA -> run health check.

Is this for internal/external users or both?

If external, try running tests at https://www.testexchangeconnectivity.com

Shaun
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Bolton09Author Commented:
Its for Internal and External users,

users are going through a proxy server and netscreen but administrators are straight through the firewall with no policies
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Bolton09Author Commented:
forgot to say it doesnt work for either none filtered traffic or filtered
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shauncroucherCommented:
Is Exchange totally up to date with Service packs and patches? SP2 UR4.

I would do this as a matter of course as there are lots of fixes in the SP's.

Shaun
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Bolton09Author Commented:
its fully updated till march 01
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shauncroucherCommented:
Does it have SP2?

Shaun
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Bolton09Author Commented:
No it doesn't the last update installed was sp1 rollup 10 on the client access server
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shauncroucherCommented:
id highly recommend installing sp2 if you can.

shaun

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Bolton09Author Commented:
I have ran the Get-AutodiscoverVirtualDirectory |fl command and found that the "originating Server" is pointing to a dc in a sub domain could this be causing the fail? if so how do you change it
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shauncroucherCommented:
What does the Server setting say (not originating server)?

See here for setting the virtual server but I don't think you need to, unless the server suggests the virtual directory is somewhere it is not.

http://technet.microsoft.com/en-us/library/aa998601.aspx

Shaun
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Bolton09Author Commented:
the server name is the name of the actual server were the client access roles are installed, only worry for the orginating server is that it will soon be demoted, so does that mean exchange will automatically get another or do we need to somehow change it
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shauncroucherCommented:
It should be ok, Exchange will latch on to the first server available, once demoted (properly) the originating server will change to another server in your org.

Shaun
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Bolton09Author Commented:
will be updating exchange to sp2
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