Outlook 2007 Crashing for no reason

Hi,

Just recently Outlook 2007 has started crashing randomly for no reason. I has scanpst'd the OST's and checked everything is fine. When I open it, it will work ok for a minute or so, then just crash on its own.

This is what it comes up with:

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      OUTLOOK.EXE
  Application Version:      12.0.4518.1014
  Application Timestamp:      4542840f
  Fault Module Name:      pstprx32.dll
  Fault Module Version:      12.0.4518.1014
  Fault Module Timestamp:      4541800d
  Exception Code:      c0000005
  Exception Offset:      00058226
  OS Version:      6.1.7600.2.0.0.256.48
  Locale ID:      2057

Additional information about the problem:
  LCID:      1033
  Brand:      Office12Crash
  skulcid:      1033

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Can anyone help? (Please don't tell me to reinstall everything, because that isn't a fix)

Thanks,

Marty
LVL 1
marty_tAsked:
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Lacretta IncorvaiaCommented:
Good Morning Marty,
What is the size of your PST?  Have you tried running the Detect and Repair tool?  I can understand your frustration, however, to say that reinstalling an application is not a fix is an incorrect statement in my opinion.  The dll error indicates some corruption, and in a lot of instances reinstalling an application is absolutely the correct fix to a problem.  

In any case, I'd recommend running Detect and Repair, making sure you are up to date with service pack 2 and all Office Updates.  Another option is to re-create your Outlook profile.  Lastly, I'd recommend running a Malwarebytes and ESET Online scan to make sure your system is not infected.

LJ

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MegaNuk3Commented:
try starting outlook with the /noextensions switch
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MegaNuk3Commented:
Hmmm, try re-installing Outlook Express as per: http://support.microsoft.com/kb/290782

which I know is for Outlook 2000, but it is worth a shot.
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MegaNuk3Commented:
Install SP2 for Outlook 2007 which will install a later version of that DLL.
my version is 12.0.6514.5000
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MegaNuk3Commented:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would try it in this order:
1.) Install Office 2007 SP2
2.) If 1. fails then try outlook /noextensions
3.) if 2. fails then re-install Outlook express
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marty_tAuthor Commented:
Some good suggestions, I shall try them in the morning.

I've tried detect and repair, and also scanpst and opening in safemode all to no avail.

Doesn't SP2 auto install with updates?
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MegaNuk3Commented:
It will only install if it is allowed, most computers only look for Windows Updates by default, not office updates.
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Lacretta IncorvaiaCommented:
Hi Marty,

In order to get Office updates via the Automatic Updates service, you will need to upgrade to Microsoft Update: go to: http://office.microsoft.com/en-us/downloads/FX101321101033.aspx?pid=CL100570421033 --> Downloads and select Microsoft Update on the left panel under Updates.

You can download Malwarebytes from here: http://www.malwarebytes.org/mbam.php.  Make sure to run the update.  ESET Online scanner can be accessed from here: http://www.eset.com/online-scanner.

Take care,
LJ
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Lacretta IncorvaiaCommented:
I wanted to also add that if you can pinpoint the day when Outlook started crashing, you can run a System Restore from a day or two earlier.
LJ
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MegaNuk3Commented:
SP2 for Office 2007 should resolve this for you. You are probably better off downloading it from microsoft's download website and then extracting it and burning it to a CD and keeping it on a network location for future use.
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AngloCommented:
I usually find that a chkdsk, sfc /scannow and/or install sp2 fixes it
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Lacretta IncorvaiaCommented:
I agree that SP2 can be the resolution, which is why I recommended it in my very first post.  I only mention scanning for malicious content, because that can very much corrupt dlls.

Thanks,
LJ

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MegaNuk3Commented:
Thanks for the points
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