Do any of you had any issues with Dell sales/customer services? I have a situation where I am very upset with Dell services. The Client asked me to review the quote. I asked her (dell sales) to call me regarding this and she never did. But she did find a time to call the Client directly.
She sold the Client the wrong video card with the last purchase. She was unable to correct the problem. I had to spend another two hours (and bill the Client) on the phone with Dell technical support to correct the problem. Dell Tech. Support sent us the correct part and we had to send the other one back. That was one of the reasons why the Client asked me to review the quote this time.
Should I let Dell know I do not want to use that sales person any longer? Where should I complain? I just pissed about this situation today.
Thanks in advance for your advice.