Cannot install apps via Microsoft Easy Assist/LiveMeeting on Win 7 Machines
Posted on 2010-05-06
I have used Microsoft LiveMeeting and Microsoft Easy Assist for some time as a way to troubleshoot our workstations that are remote to my location. This has worked well for XP users. We recently have started rolling out Windows 7 and discovered that when using Easy Assist and trying to install an application (typically using the RUNAS option), the shared screen goes blank (actually it pauses) when the desktop either prompts for the adminsitrator password or to click OK to a UAC prompt. Obviously this defeats the purpose of being able to remotely add in the credentials of an administrator to make a change.
I am looking for a way around this as installing/adjusting workstations remotely is something we commonly need to do.
Thank you for any assistance or suggestions.