Mike R.
asked on
HP Dataprotector error "Automatic DR information could not be collected"
Hey,
I'm using HPs backup solution DataProtector 6.1 for Disaster Recovery (DR). I'm using their EADR (Enhanced Automated DR) solution which collects system data during the full backup, from which you make a bootable ISO from whcih to recover the system.
Everything works beautifully, except on our vmware centervSphere-prod. where I'm getting the following errors. The log (also listed below) seems to indicate it's something to do with the sptd.sys file for virtual CD creation.
The confusing point is; the disaster recovery collection (the part that's failing) is not at all involved with tghe ISo image creation. That ocurrs manually AFTER the DR data collection.
Both the DP server and the vsphere-prod server are Windows servers.
Here are the errors and logs.
--->START ERROR,-----
[Minor] From: VBDA@vsphere-prod.hpccc.co
[81:145]
Automatic DR information could not be collected.
Aborting the collecting of system recovery data.
[Minor] From: VBDA@vsphere-prod.hpccc.co
[81:141] \SystemRecoveryData
Cannot export configuration object: (Unknown internal error.) => backup incomplete.
-----.END ERROR<-----
---->START LOG SEGMENT <------
...
20100503T211147 INFO svclist Keyboard layout (US).
20100503T211147 INFO svclist Keyboard layout: 00000409, KBDUS.DLL, C:\WINDOWS\system32\KBDUS.
20100503T211147 WARN svclist Input method file not registered.
20100503T211151 FATAL utility EXCEPTION at src\utility\uos.cpp(128):
20100503T211151 FATAL utility class drm::system_error(32): Function 'util::open('C:\WINDOWS\sy
*** Stack traceback:
*** 13: class boost::shared_ptr<class std::basic_fstream<char,st
*** 12: void __thiscall drm::zipfile::zip_impl::ad
*** 11: void __thiscall drm::archive::store_minios
*** 10: void __thiscall drm::recovery_set::archive
*** 9: void __thiscall drm::filename_dict::save_f
*** 8: void __thiscall drm::`anonymous-namespace'
*** 7: class boost::shared_ptr<class drm::recovery_set> __thiscall drm::`anonymous-namespace'
*** 6: class boost::shared_ptr<class drm::recovery_set> __cdecl drm::prepare_recovery_set(
*** 5: void __thiscall drm::`anonymous-namespace'
*** 4: void __thiscall drm::command_manager::hand
*** 3: bool __cdecl drm::`anonymous-namespace'
*** 2: void __cdecl drm::coolie_interactive(vo
*** 1: void __cdecl drm::coolie(int,char *[]) -- src\coolie\coolie.cpp(173)
*** 0: int __cdecl wmain(int,wchar_t *[]) -- src\coolie\coolie.cpp(276)
20100503T211151 INFO command Result: DRM(-6):SYS(32) ()
20100503T211151 INFO command Command: ri_close (1)
20100503T211151 INFO command Result: DRM(0):SYS(0) ()
---->END ENTIRE LOG<----
Thanks!
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