Hello, we are a small IT company that is looking for an inexpensive helpdesk system.
We are 5 technicians supporting random clients.
What we would like is for the users to be able to send an email to firstname.lastname@example.org
and that way it would be logged and it would appear in our helpdesk system.
It would also be nice if the technicians could connect to the end user in an easy way using remote support.
Our budget is around 3000 usd.
Any great ideas out there?