This is likely programmed as part of the inbound redirection capability.  There is a page on the trunk programming section where you can translate an incoming number to a different internal number.  Of course, this affects only the direct dials (like you describe).  Do a "change trunk xx" for the inbound trunk group and look on the subsequent pages - they only show up on DID / ISDN trunk groups.  Depending upon the age of your software release, there is also one other table this could be located in.

Thanks for the help!

It looks like there is only one trunk group being used, when i change that group there are 10 ports listed but none of them are the same port number as ext 111, also, the trunk group has no reference to ext 122 or its port number.

Not sure how to check the software version, but i think the system was installed approx 10 years ago and quite possibly hasnt been updated since...!

Is the Direct Dial for the line going to extension 111 a DID number or an independent telephone company line?  Does the last three digits of the outside number match the extension?
You may need to look at "List Trunks" ; "List VDN" ; or even "List Hunt Groups" to locate the source of the redirection.  If the line is a separate trunk, then that trunk group may have an inbound destination in the programming.  If the number was a DID, it may have been used for a vector and would be in as a VDN.  Or it could have been the pilot number of a hunt group with a redirection.  There is also a few other possibilities, include coverage path (where you can direct external calls differently than internal calls).  Check the coverage path for ext. 111.

The direct dial is a DID - i think all of our 1XX numbers can be called directly where the extension numbers are the the last 3 numbers of the outside number :)

Just had a look at list trunks and get the following output: (which im guessing wont affect this)

Grp No. 1
TAC: 81
Group Type: ISDN
Group Name: DDI Call
No Mem: 10
TN: 1
COR: 1
CDR: y
Meas: None
Out Dsp: y
Que Len: 0


List VDN could potentially be it... - ive just rung the extension thats listed and its the automated attend (reception) number that you hear when calling 122 - but its actually a different extension - 287 (that cant be directly dialled from outside) - is there a way to find out what extensions use this?

Also just double checked the hunt groups and coverage paths but i dont think any are relevant, all of the hunt groups are sub categories of the auto attendant menu and the coverage paths have been setup recently just for diverting to different groups / voicemail when there's no answer.

Thanks again for the help!

When you display a VDN, it lists a vector number.  Displaying the vector number will show you how the VDN in routed.  If the vector includes direct extension routes, they will be in the vector steps.  If it the vector sends the calls to a group, it will be shown (typically a hunt group).

Results for those queries as follows:

display vdn 287                                                 Page   1 of   2
                            VECTOR DIRECTORY NUMBER

                             Extension: 287
                                  Name: NAME
                         Vector Number: 1
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 1
                                    TN: 1
                              Measured: none  

                                               

display vdn 287                                                 Page   2 of   2
                            VECTOR DIRECTORY NUMBER

               Display VDN for Route-To DAC? n  

------------------------------

display vector 1                                                Page   1 of   3
                                  CALL VECTOR

    Number: 1                Name: NAME
                   Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? n   EAS? n   G3V4 Enhanced? n   ANI/II-Digits? n   ASAI Routing? n
 Prompting? y   LAI? n  G3V4 Adv Route? n   CINFO? n   BSR? n   Holidays? y
 Variables? n   3.0 Enhanced? n
01
02 goto step   10          if holiday          in     table 1
03 goto step   8           if time-of-day      is fri 15:35 to mon 07:35
04 goto step   8           if time-of-day      is all 16:35 to all 07:35
05
06 route-to     number 299              with cov y if unconditionally
07 stop
08 route-to     number 293              with cov y if unconditionally
09 stop
10 route-to     number 292              with cov y if unconditionally
11 stop        

To me, it looks like thats for holidays and closed messages - or can you see anything else there that im missing?

Thanks :)

Helpful, but not the source of your problem.  Maybe the destination, but not the source.
What is your DID range and what are the last four digits of the DID number you need to route to ext. 111?

And do you know if the phone company is sending you three digits or four digits on the DID calls?

direct dial range would be ext 100-199
(12345 865 EXT)

so last four numbers would be "5 EXT"

Im guessing the phone company would be sending four digits but not certain on that? is there a way i could check?

Thanks

Sorry, i meant three digits not four...! (numbers that i think the phone company would be providing for the DID calls)

Hopefull so, otherwise your system would have to strip the leading "5" to route to the extensions properly.
I take it all other DID's are routing correctly.  Although highly unlikely, sometimes the phone company is asked to send a different three digits than the dialed number (DNIS digit translation).
Can you provide the first page of the "display station 111"? If internal works but not external it can't be any of the standard programming issues.  Does ext 111 use a common coverage path - if not, what does it look like?  Do you have access to maintenance commands (such as Status Station 111)?

yep all DID's are routing correctly, it looks like there are two numbers that have been setup to divert to the auto attendant, but the other 98 are all working fine.



display station 111                                             Page   1 of   4
                                     STATION

Extension: 111                             Lock Messages? n          BCC: 0
     Type: 6408D+                          Security Code:             TN: 1
     Port: 01A0510                       Coverage Path 1: 1          COR: 1
     Name: NAME                Coverage Path 2:            COS: 1
                                         Hunt-to Station:

STATION OPTIONS
              Loss Group: 2              Personalized Ringing Pattern: 8
             Data Module? n                          Message Lamp Ext: 111
            Speakerphone: 2-way                   Mute Button Enabled? y
        Display Language: english

                                                    Media Complex Ext:
                                                         IP SoftPhone? n    

Coverage path is the normal - after 4 rings divert to VM if busy / no answer

Just tried status station and that seems to be working....

status station 111                                              Page   1 of   3
                              GENERAL STATUS
     Administered Type: 6408D+             Service State: in-service/on-hook
        Connected Type: 6408 S/N      Parameter Download: complete
             Extension: 111                SAC Activated? no
                  Port: 01A0510         User Cntrl Restr: none
           Call Parked? no             Group Cntrl Restr: none
      Ring Cut Off Act? no            CF Destination Ext:
Active Coverage Option: 1

          EC500 Status: N/A        Off-PBX Service State: N/A
       Message Waiting:
   Connected Ports:




                                               HOSPITALITY STATUS
                                            Awaken at:
                                             User DND: not activated
                                            Group DND: not activated
                                          Room Status: non-guest room    

Ok, this confirms it is not station related programming - which we didn't think it was.
Try the command "Change Incoming Trunk-Treatment 1" and see if the DID number is being re-routed via the digit manipulation process shown on those pages.

Dont seem to have that option sorry!...

"Incoming" is an invalid entry; please press HELP  

change options:

aar                      bri-trunk-board          daylight-savings-rules
abbreviated-dialing      bulletin-board           dialplan
access-endpoint          call-screening           digit-absorption
administered-connection  cama-numbering           display-messages
alias                    circuit-packs            ds1
alphanumeric-dial-table  communication-interface  enp-number-plan
alternate-frl            console-parameters       ethernet-options
announcements            cor                      extended-pickup-group
ars                      cos                      extension-station
attendant                coverage                 feature-access-codes
authorization-code       cti-link                 firmware
bcms-vustats             data-module              group-page
holiday-table            ip-services              node-names
hunt-group               isdn                     node-routing
inc-call-handling-trmt   ixc-codes                off-pbx-telephone
integ-annc-brd-loc       listed-directory-numbers paging
intercom-group           location-parameters      partition-route-table
intra-switch-cdr         locations                password
ip-codec-set             login                    permissions
ip-interface             mct-group-extensions     personal-CO-line
ip-network-map           meas-selection           pickup-group
ip-network-region        modem-pool               pri-endpoint
ip-parameters            mst                      reason-code-names
ip-route                 multifrequency-signaling remote-access  
report-scheduler         tandem-calling-party-num tone-generation
rhnpa                    term-ext-group           trunk-group
route-pattern            terminal-parameters      uniform-dialplan
signaling-group          test-schedule            vdn
site-data                tftp-server              vector
station                  time-of-day              vustats-display-format
synchronization          toll                     xmobile
system-parameters                                

Any idea if it would be any of those as an alternative?

Thanks              

woohoooo! thats the one!

Looks like it is 4 numbers that comes in and not 3, but the diversion was listed there, removed the information and everything is working fine :)

change inc-call-handling-trmt trunk-group 1                     Page   1 of   1
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     4   5111              4    287              none

thanks very much for all of the help :) all the info has been awesome... learnt a few new things! :)

Thanks again.