sjprice68
asked on
Does anyone know how to get around error 15212 in Quickbooks 2010?
I have followed all instructions from the Quickbooks 2010 support site and I still cannot get my system to update Quickbooks. I keep getting the following error:
[Error 15212] The QuickBooks update did not complete successfully.
The location set for the shared download is not accessible.
I have tried QuickBooks instructions on disabling shared downloads and it still does not work. I have repaired, and uninstalled and reinstalled (even into a different directory) and still no love.
I did have a corrupted user on Windows 7 and created a brand new user with the program installed under a new User and new directory....no love :(
I have not removed the corrupted user from my system and I am using the new User.
System Specifics:
QuickBooks 2010 R6 Failed Updates
Windows 7 (64 bit system)
Quickbooks 3 User license where we access the data file from a separate server.
The other two QuickBooks users CAN get updates and is working propoerly.
Any help would be greatly appreciated.
Steve
[Error 15212] The QuickBooks update did not complete successfully.
The location set for the shared download is not accessible.
I have tried QuickBooks instructions on disabling shared downloads and it still does not work. I have repaired, and uninstalled and reinstalled (even into a different directory) and still no love.
I did have a corrupted user on Windows 7 and created a brand new user with the program installed under a new User and new directory....no love :(
I have not removed the corrupted user from my system and I am using the new User.
System Specifics:
QuickBooks 2010 R6 Failed Updates
Windows 7 (64 bit system)
Quickbooks 3 User license where we access the data file from a separate server.
The other two QuickBooks users CAN get updates and is working propoerly.
Any help would be greatly appreciated.
Steve
is it possible that the corrupt user has corrupted a part into your system and also is it possible you may be blocking updates via ur pc/routers/firewalls? are they using it on the same pc you are trying to access from or another also?
ASKER
I do not see any evidence that anything else is malfunctioning. Every program (even QuickBooks) is running great and I have network connectivity internally and externally.
Make sure your router has ports ports 443, 80 and 10160 open (or at least one of them).
Also make sure a personal firewall on the computer isn't blocking qbw32.exe or qbupdate.exe
Also make sure a personal firewall on the computer isn't blocking qbw32.exe or qbupdate.exe
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I see that port 101600 was being blocked but McAfee is asking for the Local TCP/IP Ports and Local UDP Ports. What would I put in these two spaces??
ASKER
Well, I'll be darned...I ran the program as an Administrator and now the updates are working!!!
Thanks to user CrystalMethod, this problem is solved!!
Thanks to user CrystalMethod, this problem is solved!!
:) Np. I'm kinda surprised no one thought of that before I mentioned it.
ASKER
Ha...me too. It never crossed my mind to Run as Administrator.
Thanks so much!
Thanks so much!