Failes ActiveSync on Exchange 2010 after moving mailboxes from Exchange 2003 to Exchange 2010?!
Hello all,
I finished moving mailboxes from Exchange 2003 to Exchange 2010 last night. To test that everything is working fine, I took my iPhone and configured it to use Exchange (ActiveSync) to the Exchange 2010 server. I did updated all the NAT records and Firewall rules to point o the new Exchange 2010. From some reason the iPhone sync failed. When I checked the Windows 2008 R2 that hosts Exchange 2010 event log I noticed I am getting the following error:
Log Name: Application
Source: MSExchange ActiveSync
Date: 6/5/2010 9:37:23 AM
Event ID: 1031
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: xxxxxx.xxxxxx.local
Description:
User "xxxxxxxx\administrator" cannot synchronize their mobile phone with their mailbox because Exchange ActiveSync has been disabled for this user.
I did checked if this user has the ActiveSync enabled for him and it IS enabled! I am confused?! Any ideas why activesync stopped working here.
p.s. I do have a certificate key purchased from Godaddy and implemented on Web, IMAP, SMTP, and OWA, WEB. When I access OWA for this user it worked great!
Thanks.
I finished moving mailboxes from Exchange 2003 to Exchange 2010 last night. To test that everything is working fine, I took my iPhone and configured it to use Exchange (ActiveSync) to the Exchange 2010 server. I did updated all the NAT records and Firewall rules to point o the new Exchange 2010. From some reason the iPhone sync failed. When I checked the Windows 2008 R2 that hosts Exchange 2010 event log I noticed I am getting the following error:
Log Name: Application
Source: MSExchange ActiveSync
Date: 6/5/2010 9:37:23 AM
Event ID: 1031
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: xxxxxx.xxxxxx.local
Description:
User "xxxxxxxx\administrator" cannot synchronize their mobile phone with their mailbox because Exchange ActiveSync has been disabled for this user.
I did checked if this user has the ActiveSync enabled for him and it IS enabled! I am confused?! Any ideas why activesync stopped working here.
p.s. I do have a certificate key purchased from Godaddy and implemented on Web, IMAP, SMTP, and OWA, WEB. When I access OWA for this user it worked great!
Thanks.
Please have a read through my article and check your inherited settings:
https://www.experts-exchange.com/articles/Software/Server_Software/Email_Servers/Exchange/Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
https://www.experts-exchange.com/articles/Software/Server_Software/Email_Servers/Exchange/Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
You need to enable the inheritance on the 'AdminSDHolder' container from the ADSIEDIT.
The location will be --- Domain Partition --- > System --- > AdminSDHolder --- > Right click and go to the properties and under 'Security' tab check the box which reads 'Allow inheritable permissions'.
Replicate the changes between the Domain Controllers and try to sync the device once again.
Let us know how it goes.
The location will be --- Domain Partition --- > System --- > AdminSDHolder --- > Right click and go to the properties and under 'Security' tab check the box which reads 'Allow inheritable permissions'.
Replicate the changes between the Domain Controllers and try to sync the device once again.
Let us know how it goes.
@lastoflast - you have not read my article then!
ASKER
I tried both solutions and both failed. I still getting Exchange account verification failed. Maybe I need to wait for this to sync?
How do I manually sync?
Thanks.
How do I manually sync?
Thanks.
Can you remove the tick from the Inherited permissions box, then click apply, then put it back again and hit apply again please.
Once done, please try again. Sometimes the settings need some encouragement.
Once done, please try again. Sometimes the settings need some encouragement.
Is the user an Administrative user? Have you tried syncing a normal user account?
ASKER
Yes the user is the administrator user, no I didn't try regular user. Let me try.
The unclick and click did not work.
Thanks.
The unclick and click did not work.
Thanks.
ASKER
Yes, regular user worked. I wonder why only the Administrator account does not work.
I use this every now and then to test ActiveSync to the Exchange, this is not permanent.
I use this every now and then to test ActiveSync to the Exchange, this is not permanent.
My article explains why this happens.
ASKER
Yeah but there has to be a solution to this.
I am also getting this error message. I checked the firewall (Sonicwall TZ-190) but couldnt find anything there. Not sure if this is related. Probably not.
Log Name: Application
Source: MSExchange ActiveSync
Date: 6/5/2010 3:47:22 PM
Event ID: 1040
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: xxxx.xxxx.local
Description:
The average of the most recent heartbeat intervals [351] for request [Ping] used by clients is less than or equal to [540].
Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology. Specifically, make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed.
For more information about how to configure firewall settings when using Exchange ActiveSync, see Microsoft Knowledge Base article 905013, "Enterprise Firewall Configuration for Exchange ActiveSync Direct Push Technology" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=905013).
I am also getting this error message. I checked the firewall (Sonicwall TZ-190) but couldnt find anything there. Not sure if this is related. Probably not.
Log Name: Application
Source: MSExchange ActiveSync
Date: 6/5/2010 3:47:22 PM
Event ID: 1040
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: xxxx.xxxx.local
Description:
The average of the most recent heartbeat intervals [351] for request [Ping] used by clients is less than or equal to [540].
Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology. Specifically, make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed.
For more information about how to configure firewall settings when using Exchange ActiveSync, see Microsoft Knowledge Base article 905013, "Enterprise Firewall Configuration for Exchange ActiveSync Direct Push Technology" (http://go.microsoft.com/fwlink/?linkid=3052&kbid=905013).
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ASKER