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Symantec Endpoint Protection error

smp1967
smp1967 asked
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Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.
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Paul MacDonaldDirector, Information Systems

Commented:
Some other process or install has taken place and needs to reboot before SEP can do whatever it needs to do.  Have you tried rebooting the system in question?

Author

Commented:
yes, i've tried that.  I don't have the registry key for PendingFileRenameOperations.
Paul MacDonaldDirector, Information Systems

Commented:
What operating system are you using?

Author

Commented:
vista
Paul MacDonaldDirector, Information Systems

Commented:
Give this solution a shot:
http://www.shnake.com/blog/?p=445 

Author

Commented:
Already tried that.  I don't have that registry key to delete.
Paul MacDonaldDirector, Information Systems

Commented:

Author

Commented:
But I don't have that registry key under any of the control sets
did you check the logs to make sure you are not infected?
 
What you are describing can also happen after sep find a virus and i tried to delete it but then its restored again from the system restore
Paul MacDonaldDirector, Information Systems

Commented:
Sorry, I wasn't referring to the registry fix - Symantec says the issue has been fixed in SEP v11 RU6a.  What version are you running?

Author

Commented:
11.0.6000.550 trying to install on 64bit
try this.
 
1. force the removal of sep by using cleanwipe
downlaod it from here
http://www.experts-exchange.com/Software/Internet_Email/Anti-Virus/Symantec/Q_24355519.html
Once its removed
2. go to  disk clean up (i dont remember where it is in vista) this should be under start->programs->accessories-> system tools and run it on your drives make sure the setting to clean temp files is check
 
3. Try resintalling sep
Commented:
Contacted Symantec and they fixed the problem.